SCOTTSDALE — Massage Envy says reports of sexual misconduct at its franchise spas are “heartbreaking” and that it is strengthening screening and reporting procedures.
The release of a six-point plan by the national company based in Scottsdale follows an investigative report last week by the BuzzFeed News website.
Massage Envy is committed to providing good care for its clients and keeping them safe, CEO Joe Magnacca said: “It has shaken us and we’re looking for ways to do more.”
Massage Envy’s plan includes bolstering background screening of all message therapists and requiring that franchises provide law enforcement contact information to clients making an allegation of sexual assault, officials said.
According to BuzzFeed’s report, more than 180 people across the United States have filed sexual assault lawsuits, police reports and other sexual misconduct complaints against Massage Envy spas, their employees and the national company.
Many contended their claims were mishandled or ignored by the company.