C3/CustomerContactChannels is adding 500 full-time jobs in Tucson. Hiring is underway for agents and supervisors to handle customer service calls for a new telecom client.
“We are looking for candidates who truly enjoy interacting with other people and find delight in solving problems,” said Manny Silva, the C3 site director in Tucson. “Most important, we want people who fit our culture of making fans out of our clients’ customers and giving back to the community.”
Silva said the pay is $12 per hour for English-speaking agents and $13 per hour for those who speak both English and Spanish. Supervisors earn more. All full-time employees get health insurance and paid vacation.
Candidates must have exceptional communication skills and be computer proficient. Prior experience is a plus, but C3 offers training.
C3 opened its first Tucson contact center in July 2011. The first 250 hires will report to the Tucson 3 facility located at 1010 N. Finance Center Drive. Those interested in applying can come to this location Monday through Friday between 8 a.m. and 5 p.m. to fill out an application.
“Tucson has been a very good market for us,” said Sudhir Agarwal, chief experience leader for C3. “There is a strong talent pool here with a strong work ethic. We look forward to continuing to grow our presence here.”
C3 provides customer contact management services for corporate clients in the healthcare, financial services, telecommunications, energy and utilities, media, travel, hospitality, and government services industries. Its agents handle thousands of customer interactions per month via telephone, text, chat and social media.