Survey shows real-time product visibility and delivery as top
PHOENIX--(BUSINESS WIRE)--A joint survey of supply chain executives from JDA
Software, Inc. and KPMG
LLP (KPMG) reveals that trying to keep up with customer
expectations is driving retailer investment, while agility and
innovation are driving manufacturers’ investment in their supply chains.
Digital Supply Chain Executive Survey conducted by Incisiv
found that one force remains constant across manufacturers and retailers
alike: More than half identified the need for real-time product
visibility as the leading driver in digital supply chain investment.
“As Amazon extends from retail into manufacturing and logistics, these
industries recognize that the status quo for supply chains is no longer
an option for success,” said Kevin Sterneckert, group vice president,
innovation strategy and solution marketing at JDA. “The 2018 Digital
Supply Chain Executive Survey outlines how retailers and manufacturers
are leveraging innovative technologies and strategic alliances to
improve speed to market and deliver a superior customer experience
The survey found that both retailers (57 percent) and manufacturers (50
percent) include real-time product visibility as a top driver of
investment. Retailers express the need for end-to-end traceability (53
percent) with the ability to manage new fulfillment nodes (50 percent),
where manufacturers are driven by the need to innovate faster (40
percent), with lower cost to serve (33 percent) through improved
Cognitive/predictive analytics is overwhelmingly viewed as the most
disruptive technology by executives for its ability to impact all parts
of the supply chain, including forecasting, fleet routing and inventory
optimization. Manufacturers view blockchain and autonomous vehicles as
the most disruptive technologies, with half of the companies surveyed
planning to test these in the next 24 months.
“Companies that offer the best customer experiences and service have
raised the bar on expectations, and now many business-to-business
companies are expecting the same service levels as today’s consumers,”
said Brian Higgins, U.S. supply chain practice leader at KPMG. “How
retailers and manufacturers are responding is a prevalent theme in our
survey findings, and it should come as no surprise that companies are
investing in innovative technologies to remain relevant.”
While retailers succeed based on exceeding customer expectations, many
are held back because they lack a clear integrated strategy. The top
inhibitors for retailers include lack of management commitment (70
percent), limited IT budget (60 percent) and no integrated strategy (30
percent). In sharp contrast to retailers, manufacturers have the
financial resources, but are struggling with internal decision-makers,
with 57 percent citing a resistance to change as a top impediment to
investment in the supply chain.
“We are all fighting for customer relevance in this age of immediacy and
rapid change, and a fast, transparent and nimble supply chain sits at
the core of driving relevance,” said Gaurav Pant, chief insights officer
at Incisiv. “Retailers and manufacturers need to focus on reducing
friction from their customer experience, which requires embracing
analytics and an attitude reboot on innovation.”
JDA and KPMG are at the Gartner Supply Chain Executive Conference in
Phoenix this week, May 14-17, in booth #307 (JDA) and booth #111 (KPMG),
where attendees can access the 2018
Digital Supply Chain Executive Survey results. Copies of the new JDA
Reimagined for Dummies," are also available at booth #307.
Incisiv collected responses from 60 supply chain executives in the
retail and manufacturing industries in February 2018 to determine the
findings. Sixty-two percent of respondents are from companies that are
worth more than $1 billion, and 75 percent of respondents decide or
directly influence supply chain purchase decisions.
Access the 2018
Digital Supply Chain Executive Survey.
is at booth #307 and KPMG
is at booth #111 at the Gartner Supply Chain Executive Conference,
May 14-17, 2018.
for our webinar on June 5 at 2:00 p.m. ET with JDA, KPMG and
Incisiv on the Top Drivers and Inhibitors in Supply Chain Investment.
Tweet this: New
#supplychain survey from @JDASoftware & @KPMG reveals how #retailers,
#manufacturers are investing in #digital #supplychain:
About KPMG LLP
KPMG LLP, the audit, tax and advisory firm (www.kpmg.com/us),
is the independent U.S. member firm of KPMG International Cooperative
("KPMG International"). KPMG International’s independent member firms
have 197,000 professionals working in 154 countries. Some or all
of the services described herein may not be permissible for KPMG audit
clients and their affiliates or related entities.
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About JDA Software, Inc.
JDA Software is the leading supply chain software provider powering
today’s digital transformations. We help companies optimize delivery to
customers by enabling them to predict and shape demand, fulfill faster
and more intelligently, and improve customer experiences and loyalty.
More than 4,000 global customers use our unmatched end-to-end software
and SaaS solutions to unify and shorten their supply chains, increase
speed of execution, and profitably deliver to their customers. Our
world-class client roster includes 76 of the top 100 retailers, 77 of
the top 100 consumer goods companies, and 8 of the top 10 global 3PLs.
Running JDA, you can plan to deliver. www.jda.com
JDA Social Networks:
“JDA” is a trademark or registered trademark of JDA Software Group, Inc.
Any trade, product or service name referenced in this document using the
name “JDA” is a trademark and/or property of JDA Software Group, Inc.
JDA Software, Inc.
Jolene Peixoto, +1 978-475-0524
Director, Corporate Communications