Laurie Ferrere Vermillion, a Scottsdale blogger, and her son Hunter, 16, were turned away at the grand reopening of Amy's Baking Co. in Scottsdale. The restaurant was featured recently on "Kitchen Nightmares."


PHOENIX - A Scottsdale restaurant reopened for business Tuesday night after it temporarily shut its doors following an embarrassing reality TV experience.

Wife and husband Amy and Samy Bouzaglo recently invited the popular makeover show "Kitchen Nightmares" to their restaurant, Amy's Baking Co., after years of bad online reviews from unhappy customers.

The Bouzaglos complained on the show that they were the victims of online bullying, but host and celebrity chef Gordon Ramsay agreed with the bad reviews. He declared the food at the upscale pizzeria undercooked and poorly seasoned.

During filming, the Bouzaglos yelled insults at unhappy customers. The couple said during the episode that they keep all tips because they do more work than their wait staff. They also got angry with Ramsay, and he left the restaurant before making it over - a first for his show.

Amy's Baking Co. temporarily closed last week after the episode aired and hundreds of "Kitchen Nightmares" fans began leaving angry comments on the restaurant's Facebook page.

Fewer than a dozen people were waiting when it reopened Tuesday. Four guards blocked the door and turned reporters away.

Sheryl Hugill, 33, of Scottsdale, was among the few customers who were let in. She read about the drama online and had to see it for herself. She went with her boyfriend, who suspected that the conflict was staged to attract media attention.

"I started seeing people from all over the country posting about it and was like, 'Wow, this is becoming big news,' " Hugill said. "I think that part of it was real and Amy is probably naturally a really defensive person. It sounded like Samy had shielded her from that, so when she started actually getting complaints about her food she had a breakdown. It just got out of control, and now they are trying to fix it."

Hugill said she would go back. "The wait staff were all really nice. Samy was really nice. The food was good. We didn't have any problems," she said.

Michael Saucier, a spokesman for the Bouzaglos, said the restaurant had no plans to change the menu or replace Amy Bouzaglo with another chef. The couple said on the show they invested more than $1 million in the eatery since opening in 2006.