Review: Stalled at the intersection of good food, bad service

2013-02-20T09:52:00Z 2013-02-20T10:32:04Z Review: Stalled at the intersection of good food, bad serviceKristen Cook Arizona Daily Star Arizona Daily Star
February 20, 2013 9:52 am  • 

From le menu to its sleek yet spare black-and-white decor, Agustín Brasserie in the Mercado San Agustin aims for a classic French bistro experience.

The food, for the most part, was spot-on with French onion soup ($9) so perfect and authentic that I was immediately transported back in time to a little Paris cafe that served up a steaming bowl of oniony, cheesy comfort on a drizzly evening.

The Steak Frites ($23), served au poivre with a light peppercorn crust, may well have been the silkiest, butteriest steak ever prepared. The 10-ounce, thick, New York strip was perfectly grilled and topped with a pan sauce that did what a good sauce should — accent rather than steal the main course’s thunder. A mountain of thin-cut, skin-on fries was at once crisp on the outside and soft in the middle, and even after it had gone stone-cold was hard to stop chain-eating.

Yes, the food, for the most part, was good. Very good. Too bad the service didn’t match. The restaurant was at its Frenchiest when it came to the inattentive wait staff.

Different visits, different servers and yet the same treatment: They all seemed perfectly affable to start, then they just disappeared as if the expanse of space between our table and the kitchen were the Bermuda Triangle.

We languished between courses — water glasses drained, coffee cups empty, dishes waiting to be cleared — to the point that we started developing a complex: Are we boring? Is there food stuck in our teeth?

One visit, as soon as we were seated, the waiter asked if we’d be done by 8:30 because there was a reservation for our specific table. Wow. We weren’t feeling the love — until food was placed in front of us.

The Seared Skuna Bay Salmon ($22) was thick with crisped skin on the bottom. A mellow beurre blanc added a bit of creaminess to the flaky fish, which came with a smattering of tender brussels sprouts and smooth, rich mashed potatoes.

The crab cakes ($12) were a pretty big misstep, aside from their ill-timed arrival after the entrees, they were so perfectly flat and round that they looked mass-produced. Tasted it, too. Rather than sweet, fat bites of lump crab, its taste was indiscernible, and we were greeted with the burnt taste of breading. They’d clearly spent too much time in the pan.

Dessert, though, offered another highlight — the apple tarte tatin ($8). Meltingly soft apples bathed in a gentle caramel sauce sat atop a just-right crust that crackled with each plunge of the fork. It probably equaled two days’ worth of calories, but came off light as a feather.

See the full review and more restaurant news in Thursday's Caliente.

Review

Agustín Brasserie

• Where: in Mercado San Agustín, 100 S. Avenida del Convento; 398-5382; agustinbrasserie.com

• Hours: 11 a.m.-10 p.m. Tuesday-Friday; 5 p.m.-10 p.m. Saturday;9 a.m.-3 p.m. Sunday; closed Monday.

• Noise level: Fine, but the lighting is so low you’ll find yourself pulling a candle over to read the menu.

• Alcohol: A variety of international beer and wines that include Champagne and rosé.

• Family call: It gives off a date-night/special-event vibe, but there is a kids menu and we spotted a few children at brunch.

• Vegetarian options: Yes.

• Gluten free: Ask — dishes that can be adjusted are noted on the menu.

• Price range: $11-$25 for dinner entrees.

 

 

 

Copyright 2014 Arizona Daily Star. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

About this blog

The Caliente and Features departments of the Star bring you the latest from the music, art, theater and dining world in Tucson.

Deals, offers & events

View more...

Iron pot stands

Visit www.qualitypottery.net for more information, sales and specials.

Featured businesses

View more...