Alexis Powers: Technology is tough, no matter how smart you are

2013-09-19T00:00:00Z 2014-07-03T12:37:18Z Alexis Powers: Technology is tough, no matter how smart you areAlexis Powers Special to the Arizona Daily Star Arizona Daily Star

A couple of weeks ago I asked my tech guru, Corey, to come to my home because I thought my computer had a virus. I also wanted to move a few of my much-played games to where I could access them more easily.

What would have taken me forever and a day took Corey about an hour. There was a virus, which was detected by a full scan. With flying fingers, Corey made that go away. We next tackled a refresher course for Windows 8. One of the things he showed me was that I could play music. By the time he left my head was spinning and so was I — in time to Neil Diamond and Trini Lopez.

About 10 minutes later, out of breath from dancing, I answered the phone. It was Corey.

“I left my tablet on your desk,” he said.

Glancing down, I said, “Yes, it is right here. Are you coming back to get it?”

“No, not now. I have another appointment.”

“I forgot to tell you that I want to get Netflix streaming. Maybe you can work on that when you pick up your tablet.”

“Will you be home tomorrow? Is your television wired for that?” he asked.

“I don’t know. I’ll find the manual. See you tomorrow.”

Not only does Corey have vast knowledge of all things high tech, but when I needed a new computer, he built one for me, installed Windows 8 and spent two hours showing me how to maneuver. I love my new computer mainly because Corey explains things.

The next morning Corey showed up. Looking through the manual he assured me the TV would accommodate streaming.

“Do you have a Blu-ray DVD player?” he asked.

“Hmmm,” I said, “I think so but it is about 3 years old.”

Then I remembered. “Yes, yes, it is Blu-ray. I know because I order Blu-ray DVDs from Netflix.”

Politely refraining from rolling his eyes, he said, “Where’s the DVD player? Let’s take a look.”

I handed Corey the remote for the DVD player.

“Didn’t you ever notice this red button on the remote?” he asked.

“What red button?”

Without shouting, as I would have, he calmly responded, “The one that says ‘Netflix.’ ”

“Oh,” I said.

Thinking I was a jerk for having called Corey to do this, I said, “Please set it up for me.”

“Sure,” he said, amiable as always.

And guess what? It took him almost an hour to set up the streaming. I know I’m challenged when it comes to technology, but even if you’re good at it, getting something to work is always more complicated than it looks.

Now I have streaming. I canceled the DVD part of my Netflix figuring that once that’s gone, I’ll be able to figure out how to get movies on my streaming list without calling Corey.

My next project is figuring out the Kindle Fire I ordered the other day.

Does it ever end?

Alexis Powers has written several books and teaches writing workshops at the Oro Valley Library. Email her at

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