Re: the Dec. 3 article "Some Tucson drivers gripe about damage at carwashes."

The article grossly misled readers into believing car washes are dangerous. We’d like to set the record straight. Nationwide, Mister Car Wash cleans 35 million cars a year, with 99.97 percent of them leaving our facilities without incident. While incidents are rare, we do have a process in place to resolve every damage claim. We are not in business to give Tucson drivers the blues.

On the contrary, we proudly deliver unrivaled customer service and help drive local economies across the country, including here in Tucson, with over 7,500 employees and an annual payroll of more than $200 million. We offer our fellow Tucsonans fair wages and benefits, best-in-class training and career tracks. Additionally, we give back to the community generously through our Inspiring Futures program, which funds local classrooms and supports students’ goals of attaining higher education. We welcome readers to learn more at

John Lai

CEO, Mister Car Wash

Disclaimer: As submitted to the Arizona Daily Star.


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