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Tech Troubleshooting

Net speeds need to be higher for future TV

Q: When you wrote about "Which TV system for the digital age" last Sunday, I still had questions. You suggested getting an Internet connection with a download speed of 10 to 15 megabits. Do I really need a connection that fast, and where can I get it?

June 16, 2013 12:00 amLoading…

Avoid smart TVs when purchasing home system

Q: If you were to start from scratch with a TV system in your home, how would you do it?

June 09, 2013 12:00 amLoading…

Tech Q&A: Getting Google to remove search info isn't easy

Q: How do I get Google to change my profile information? It is way out of date, and I am starting to believe it is turning off new people I meet who want to check me out on Google before even meeting for coffee. I never asked to be on Google. What can I do?

June 08, 2013 12:00 amLoading…

Disappearing email likely a result of Yahoo glitch

Q: I received nine emails with photos from a relative in Puerto Rico. When I opened the first one, it suddenly disappeared from view. I thought that I had inadvertently deleted it in some way and checked in the trash file, but it wasn't there. So I went back to the inbox to open the second e…

May 12, 2013 12:00 amLoading…

Tech Q&A: Satellite Internet access in wilderness is costly, slow

Q: I'm planning a trip to the interior of Alaska, including some remote villages, and I want to be able to send emails and transmit digital photos back to friends and family members. I'm told that satellite Internet access should be available in most locations. Should I take a smartphone or …

March 24, 2013 12:00 amLoading…

Tech Q & A: Chinese gov't may be listening in on QQ social network site

Q: My wife communicates regularly with friends in China using QQ (the most popular instant-messaging service in China) on her computer. It has video chat, similar to Skype. But there is something very strange about it. I keep hearing someone coughing when she has the computer on. Is it possi…

January 20, 2013 12:00 amLoading…

Malware, technical glitch could produce gibberish printout

Q: I returned my printer, an HP Officejet Pro 8600 Plus, because it sometimes printed in a foreign language. Now a second unit periodically does the same thing.

December 23, 2012 12:00 amLoading…

Five steps to becoming un-LinkedIn

Q: A few months ago I joined LinkedIn, the social website for business, but I've found it to be a gigantic pain. I would really like to unsubscribe, but I have not been able to find a way to do it. What would I have to do?

October 14, 2012 12:00 amLoading…

You can stop Google's personalization of ads

Q: I recently did Google searches for dehumidifiers and for mantel clocks. Now, whenever I use Google, I see ads for dehumidifiers and mantel clocks. Can I stop them from doing this?

July 15, 2012 12:00 amLoading…

Program to keep passwords has pros, cons

Q: As a paid member of AOL, I can use a service called AOL OnePoint that stores all your online user names and passwords so you don't have to remember them. You then log in to your accounts with a single personal identification number. This seems like a great idea, but is it a safe way to ke…

July 08, 2012 12:00 amLoading…

ITunes e-books can be unlocked

Q: I downloaded a free book from iTunes just for fun, but I can't seem to open it on my computer. Is there a way to read it on my PC?

July 01, 2012 12:00 amLoading…

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