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Travel Troubleshooter

Travel Solutions: Hotel booking misfires on Hotwire app

What to do when things go 'Awry' with your hotwire booking

July 13, 2014 12:00 amLoading…

Travel Solutions: Rules for 'affinity' credit cards can be changed at any time

Q: I recently applied for and received a co-branded credit card from Chase and AARP. The card had an introductory offer of 5 percent (cash back) for the first six months of card usage. I used the card and earned 201,780 points. Every single charge was legitimate, and I have receipts. Further…

June 30, 2013 12:00 amLoading…

Travel Solutions: No exceptions: Take photos of rental cars, before and after

Q: I recently rented a car from Budget in Ontario, Calif. When I returned the vehicle, a representative claimed that I scraped the bottom of the front bumper on the passenger side of the car.

June 09, 2013 12:00 amLoading…

Travel Solutions: Wyndham should've fixed smoking-room problem at Days Inn

Q: I have a concern that I tried addressing with a specific Days Inn and with Wyndham, which owns Days Inn, but have not received a response. I recently stayed at the Days Inn in Fernandina Beach, Fla. I made a reservation for a nonsmoking room and was given a smoking room when I checked it.

May 12, 2013 12:00 amLoading…

Travel Solutions: Cruise line was right to insist ailing passenger leave ship

Q: We were recently scheduled to sail on a seven-day Carnival cruise to Mexico. A few minutes after we boarded in Long Beach, Calif., I had horrible kidney pains. I couldn't walk, and felt as if I was going to pass out.

May 05, 2013 12:00 amLoading…

Travel Solutions: Christopher Elliott: When airline wants to change your ticket, follow the money

Q: I recently booked two tickets through an online travel agency for my husband and me to fly to the Philippines. When I got his ticket, I noticed that "Jr." was missing from his name. I went back to the site and saw there was no space provided where I can put a "Jr."

April 21, 2013 12:00 amLoading…

Will government cutbacks hurt travelers?

Although it may be weeks before the full effects of the government sequester are felt, many travelers say that they’re prepared for whatever’s coming down the road.

March 31, 2013 3:30 amLoading…

Travel Solutions: Check amenity confirmation to make sure all is in order

Q: I recently booked a hotel room for a three-night stay at the DoubleTree Beach Resort by Hilton Hotel Tampa Bay - North Redington Beach through Expedia. I opted to pay the higher rate of $239 a night to guarantee a beachfront room. The lower rate of $199 was refundable but would not guaran…

March 24, 2013 12:00 amLoading…

Travel Solutions: If a travel agency stalls on refund, get credit card company involved

Q: I recently booked an American Airlines flight on CheapOAir.com from Kansas City to the Virgin Islands to attend my brother's wedding.

March 10, 2013 12:00 amLoading…

Travel Solutions: Car agency tacks on extra charges after rental cancellation mix-up

Q: My husband and I recently rented a car from Auto Europe for a trip to Germany and the Czech Republic. We received a prepaid voucher for a rental from Hertz.

February 17, 2013 12:00 amLoading…

Travel Solutions: Circumstances should've prompted cruise line to treat her better

Q: We booked a cruise to Alaska on Norwegian Cruise Line last summer. NCL notified us that we would be sailing a day after our scheduled departure because they had to fix a propeller on the ship. This meant that the ship would not be stopping in Juneau for an originally scheduled excursion.

February 03, 2013 12:00 amLoading…

Travel Solutions: 'Connected' reservations vital if flight's delayed or late

Q: A few months ago, I bought tickets to Lilongwe, Malawi, for church missionary work through a full-service travel agency. I had two sets of round-trip tickets: One from San Francisco to Cairo by way of Paris on Delta Air Lines and Air France/KLM and one from Cairo to Lilongwe by way of Nai…

December 16, 2012 12:00 amLoading…

Travel Solutions: Airline got thrown off balance when traveler tried to play fair

Q: Last year my husband canceled a flight on United Airlines and received a ticket credit. A few months later, he was killed in a hit-and-run accident.

April 28, 2012 12:00 amLoading…

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