Showing: 1-20 of 17

Troubleshooter

Travel Solutions: Get a rental agreement, but don't sign or pay until you've read it

Q: I recently paid a $2,060 deposit to rent a home in Aruba through VRBO. Before I was sent a copy of the lease, I realized that the rental didn't have enough room for our party of 10, and I notified the owner that I wanted to cancel.

August 11, 2013 12:00 amLoading…

Travel Solutions: Figure hotel reservation stands until you get cancellation number

Q: I recently attended a job fair in Marietta, Ga. Because I was unsure of the number and date of interviews I would have at the event, I decided to book a room for one night at the Hyatt.

July 21, 2013 12:00 amLoading…

Travel Solutions: Nonrefundable ticket means just that - unless writer helps

Q: I'm trying to help my sister get a refund on her daughter's nonrefundable airline ticket. Her daughter went to Spain in January as an exchange student. Her return was scheduled for May 29.

May 19, 2013 12:00 amLoading…

Travel Solutions: Ask agent to step up, or transfer travel job to colleague who can

Q: My fiancée and I are planning our wedding in Jamaica this summer and are using a travel agent to book our guests and us. We're also using the travel agent for our honeymoon at a different resort on the island. We will be in Jamaica for two weeks. There are about 40 people booked at this t…

April 14, 2013 12:00 amLoading…

Travel Solutions: $55 in taxes should have been refunded by Hotels.com

Q: We booked a 10-day vacation package in Cancun, Mexico, through Hotels.com that included air, hotel and a rental car. Taxes were included in the price of the rental car.

March 31, 2013 12:00 amLoading…

Travel Solutions: Rule No. 1 when you're booking a flight: Save all the paperwork

Q: My husband and I recently flew from Mexico City to Fiji for our honeymoon. One leg of our flight between Los Angeles and Fiji was canceled by United Airlines. We booked tickets on a different airline for that portion of our trip.

March 17, 2013 12:00 amLoading…

Travel Solutions: Rental car company that added fees after trip probably broke law

Q: I'd like to share my recent Budget Car Rental experience with you that has me committed to never doing business with them again.

March 03, 2013 12:00 amLoading…

Use 'em or lose 'em: Don't let airline miles languish, expire

Q: My 16-year-old son and I have had our US Airways miles taken away from us. He had 27,893 miles and I had 829 miles. They expired a few days ago.

February 24, 2013 12:00 amLoading…

Travel Solutions: No 'super savings' and no 'Las Vegas Strip' with this hotel deal

Q: I hope you can help me with a Hotwire Hotel reservation. I booked a three-star "Las Vegas Strip - South Area Hotel" on Hotwire recently. I got a room at Hooters Casino Hotel for $47 per night, plus taxes and fees.

January 27, 2013 12:00 amLoading…

Travel Solutions: Rental-car dispute might have been settled with direct contact

Q: My wife and I traveled to Las Vegas for a trade show. I decided to use my credit card points to cover my car rental through Dollar Rent a Car.

January 13, 2013 12:00 amLoading…

Travel Solutions: Want better airline service? Power up your smartphone

Liz Owen needed help, and she needed it fast. She had rescheduled a flight from Washington to Los Angeles on Virgin America to avoid superstorm Sandy, which was about to slam into the East Coast. But she'd forgotten to order a wheelchair.

December 23, 2012 12:00 amLoading…

Travel Solutions: In the superstorm's aftermath, who has your refund?

The recent superstorm and series of nor'easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.

December 09, 2012 12:00 amLoading…

Travel Solutions: Photograph car before, after rental to avoid trouble

Q: I rented a car from National Car Rental in Fort Lauderdale, Fla. I did not take photos of the car at pickup or drop-off. Big mistake.

November 25, 2012 12:00 amLoading…

Travel Solutions: Make sure your rental car runs right beforehand

Q: I rented a car through Auto Europe. During my rental, the car didn't work properly. The vehicle wouldn't move when I pressed on the accelerator, and it felt dangerous to drive. I called the company from my hotel and asked for another car.

November 18, 2012 12:00 amLoading…

Travel Solutions: Traveler who fell ill in UK is reimbursed her frequent-flier miles

Q: My wife used her Delta frequent-flier miles for a trip to Manchester, England, to visit her mother. She bought trip insurance through Allianz. Two days before she was supposed to return, she called me to let me know she had been taken to the hospital with severe stomach pain.

November 11, 2012 12:00 amLoading…

Travel Solutions: Be careful before signing off on car-rental contract

Allen Friedman says he declined the optional insurance when he rented a Chevrolet Impala from Dollar Rent a Car at Denver International Airport recently.

November 04, 2012 12:00 amLoading…

Travel Solutions: Be careful when booking a hotel at 'opaque' sites like Expedia

Q: I recently tried to book a four-star hotel in New York through Expedia's unpublished rates section, which doesn't reveal the name of the hotel until you pay for it.

October 21, 2012 12:00 amLoading…

Follow the Arizona Daily Star

View more...

Deals, offers & events

View more...