Reader redeems 70,000 Hilton HHonors points for a car rental then learns he won't be able to use it as he needs.
James Ould's airline schedule change means he'll save a bundle on taxes and fees. So why won't American Airlines see things his way?
US Airways promised reader that it would refund her fees, then it didn't.
Woman realized she booked the wrong dates through Sixt.com.
British Airways owes a refund over its practice of "unbundling."
Couple's bucket-list trip to Hawaii is cut short when father-in-law unexpectedly dies.
When two readers cancel their flight, Expedia offers them credit — but are they going to lose $2,775?
Wife cancels her vacation after husband falls ill — why won't Allianz cover her insurance claim?
Hotel refunds $887 after stay, but sends the money to US Airways Vacations, the tour operator.
After returning from Hawaii, readers discover an unpleasant surprise on their credit card.
Reader's bid for an upgrade is successful, but not all that he expected.
Passenger learns his credit card was declined at the gate.
Can reader get a refund when hotel offers her the wrong accommodations?
EconoLodge guest pays for parking but still gets city ticket. Who should pay?
Reader billed an extra $134; is this a misunderstanding between Hotwire and Hertz?
Reader didn't damage rental car, so why does she have to pay?
Reader involved in fender bender in Belgium gets stuck with the bill.
Reader caught offguard overseas.
Reader books a room in a hotel that closes.
Does airline owe woman hotel costs when her flight is changed?
Man is too sick to fly, so why no Lufthansa refund?
Reader's Travelzoo voucher for pet-friendly accommodations doesn't come through.
Does a United Airlines agent's booking error entitle passenger to a refund?
What to do when things go 'Awry' with your hotwire booking
Shortly after couple book a river cruise, the country unravels.
Damage claim broadsides man two months after he returns his rental
Q: Last year, while I was visiting Australia, my wife had a medical emergency that caused us to cancel our trip and come home. Fortunately, we had bought a travel insurance policy through Allianz.
Q: Would you help me with a dilemma, please? I recently booked a trip to Seattle through Expedia. My accommodations were at the Marriott’s Renaissance Seattle Hotel.
Q: I recently flew from Washington to Chattanooga, Tenn., on US Airways, because my mother was ill. I planned to stay three days, but her condition worsened, and we put her in hospice care. She died five days after my original return date.
Q: Late last year, my wife and I rented an apartment in Paris for next September through Airbnb. The total cost for this rental was $3,692 and was charged to my credit card, which I paid. It included a cleaning fee of $41 and an Airbnb service fee of $209.
Q: My wife and I had tickets to fly to Norway on United Airlines and Scandinavian Airlines (SAS), which we had booked through Expedia. But our first flight from St. Louis was canceled. Since there were no available flights that would have allowed us to reach our connecting flight to Oslo, a …
I recently booked a hotel room in New Orleans and had an unusual experience. We used Booking.com to make what we thought was a changeable reservation for a Monday and Tuesday night at the Bourbon Orleans Hotel.
Q: Earlier this year, I booked flights with Expedia on Icelandair for a trip to Paris and London for my wife and me. It was to be in celebration of our 30th wedding anniversary. Since the day I bought the tickets, our lives have changed in a dramatic way. My wife was stricken with a very ser…
Q: I’m writing you about our problems with a vacation package we booked on Expedia to Tamarindo, Costa Rica.
If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out of trouble, meet Thomas Hanko.
Q: I recently rented a car from Budget in Nashville and returned it to New Orleans. It was in perfect shape when I brought it back.
Q: A few months ago, I bought a nonrefundable airline ticket directly from Air Canada for a friend to travel from Seattle to Cairo. Within 24 hours of booking this ticket, I learned that he wouldn’t be able to accompany me on this trip, so I called the airline and requested a refund.
Q: I appreciate what you have done to help especially the less fortunate among us who are being wronged with financial penalties because we did not receive a promised refund.
Q. I’m writing about a recent issue I had with AirTran Airways and Southwest Airlines and am wondering if you can help. Last April, I booked a flight through Expedia from Seattle, where I live, to Baltimore, to see my parents. I had to cancel the flight, scheduled for June of last year, and …
Q. We recently rented a car from Thrifty for a week at Cancun airport. We were quoted a rate of $136. The estimate at pick-up time, with mandatory accident insurance and one additional driver, was $371 for the week, which I accepted and signed.
Q. My husband, 2-year-old son and I recently flew from Chicago to Phoenix on Spirit Airways. Before we took off, a flight attendant approached our seat to tell us that there was a problem with one of the seats, that another passenger couldn’t use his. We were offered a refund of our son’s ti…
Q: I recently flew from Sao Paolo to New York on TAM with my son. We had purchased “comfort seats” for this flight, for $75 each, and were assigned seats 27C and 27A. When we boarded the flight, we found that these seats had been double-booked, and other passengers were already in those seat…
Q: American Airlines ran a contest in which it gave away 25,000 frequent flier miles every day. I entered every day last month and “won” three times. I have email confirmation each day that I won and a written assurance that the miles would be deposited within seven days to my account.
Q: I’m fighting with Enterprise about a damage claim, and I need your help. I recently rented a Hyundai Sonata. Both a manager and I inspected it and we both thought it looked OK.
Q: I recently booked one airline ticket through Expedia. At least that’s what I thought. I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. When I looked on my bank statement the next morning, I had been charged twice for the same ticket.
Q: We made a reservation recently on Hotels.com for a hotel in Paris. When we arrived, the hotel informed us that it had canceled the reservation due to an issue with the credit-card transaction. Apparently, not all U.S. credit cards are accepted in Europe, which we also learned when we trie…
Q: I’m hoping you can help me. My entire extended family booked an expensive vacation at the Veranda Resort in Turks and Caicos for a week. My immediate family had stayed there last spring and we loved it. When we booked it, it was managed by Grace Bay.
Q: I recently rented a Mazda 2 from Enterprise. When I picked up the car, a representative and I did a walk-around. I’m normally very careful when picking a car up. I noticed the fender well on the front driver’s side was popped out of place, and I noted that with the representative.
Q: I was recently forced to cancel a round-trip ticket between Chicago and Bangor, Maine, on US Airways, for which I paid $494, including a $50 seat upgrade charge.
Even though he couldn’t use his airline ticket, Eric Smith refused to cancel his reservation on a United Airlines flight from Omaha to Baltimore.