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Hilton HHonors 'free' car voucher won't work at the airport

Hilton HHonors 'free' car voucher won't work at the airport

Reader redeems 70,000 Hilton HHonors points for a car rental then learns he won't be able to use it as he needs.

December 20, 2014 12:45 pmLoading…
Reader wants 'carrier-imposed fees' back, please

Reader wants 'carrier-imposed fees' back, please

James Ould's airline schedule change means he'll save a bundle on taxes and fees. So why won't American Airlines see things his way?

December 11, 2014 11:30 amLoading…
Why won't UA Airways refund reader's change fees?

Why won't UA Airways refund reader's change fees?

US Airways promised reader that it would refund her fees, then it didn't.

December 06, 2014 6:30 pmLoading…
Troubleshooter: Untangling a rental car reservation mess

Troubleshooter: Untangling a rental car reservation mess

Woman realized she booked the wrong dates through Sixt.com.

November 29, 2014 5:30 pmLoading…
Passenger doesn't get seats she reserved

Passenger doesn't get seats she reserved

British Airways owes a refund over its practice of "unbundling."

November 22, 2014 9:45 pmLoading…
Travel Solutions: Seeking refund for canceled Hawaii flights

Travel Solutions: Seeking refund for canceled Hawaii flights

Couple's bucket-list trip to Hawaii is cut short when father-in-law unexpectedly dies.  

November 15, 2014 1:00 pmLoading…
Help! Expedia reneged on our credit offer

Help! Expedia reneged on our credit offer

When two readers cancel their flight, Expedia offers them credit — but are they going to lose $2,775?

November 08, 2014 2:00 pmLoading…
When buying travel insurance, buy the right policy

When buying travel insurance, buy the right policy

Wife cancels her vacation after husband falls ill — why won't Allianz cover her insurance claim?

November 01, 2014 2:45 pmLoading…
Reader wants refund for second honeymoon

Reader wants refund for second honeymoon

Hotel refunds $887 after stay, but sends the money to US Airways Vacations, the tour operator.

October 25, 2014 10:45 amLoading…
We're being charged an extra $277 for rental car

We're being charged an extra $277 for rental car

After returning from  Hawaii, readers discover an unpleasant surprise on their credit card.

October 18, 2014 4:45 pmLoading…
I bid on a business-class seat, but only got half of one

I bid on a business-class seat, but only got half of one

 Reader's bid for an upgrade is successful, but not all that he expected. 

October 11, 2014 9:30 amLoading…
Review credit-card statements to avoid airport surprise

Review credit-card statements to avoid airport surprise

Passenger learns his credit card was declined at the gate.   

October 04, 2014 1:00 pmLoading…
A 'sticky' situation at the Omni

A 'sticky' situation at the Omni

Can reader get a refund when hotel offers her the wrong accommodations?

September 27, 2014 4:15 pmLoading…
Travel Solutions: Hotel should pay my parking ticket

Travel Solutions: Hotel should pay my parking ticket

EconoLodge guest pays for parking but still gets city ticket. Who should pay?

September 20, 2014 8:45 pmLoading…
Returning rental car one hour late costs $134

Returning rental car one hour late costs $134

Reader billed an extra $134; is this a misunderstanding between Hotwire and Hertz?

September 13, 2014 2:00 pm
Reader disputes charge for damaged rental car

Reader disputes charge for damaged rental car

Reader didn't damage rental car, so why does she have to pay?

September 06, 2014 6:00 pmLoading…
Company won't turn over records for damaged rental

Company won't turn over records for damaged rental

Reader involved in fender bender in Belgium gets stuck with the bill.

August 30, 2014 12:45 pmLoading…
Expedia, airline play the blame game over infant ticket

Expedia, airline play the blame game over infant ticket

Reader caught offguard overseas.

August 24, 2014 12:00 amLoading…
My Priceline hotel closed — What should I do?

My Priceline hotel closed — What should I do?

Reader books a room in a hotel that closes.

August 17, 2014 12:00 amLoading…
Travel Solutions: Does Delta owe me for hotel?

Travel Solutions: Does Delta owe me for hotel?

Does airline owe woman hotel costs when her flight is changed?

August 10, 2014 12:00 amLoading…
I'm contagious — can I get a flight refund?

I'm contagious — can I get a flight refund?

Man is too sick to fly, so why no Lufthansa refund?

August 03, 2014 12:00 amLoading…
What to do when a resort won't accept your Travelzoo voucher

What to do when a resort won't accept your Travelzoo voucher

Reader's Travelzoo voucher for pet-friendly accommodations doesn't come through.

July 27, 2014 12:00 am
Travel Solutions: Who should pay for airline's mistake?

Travel Solutions: Who should pay for airline's mistake?

Does a United Airlines agent's booking error entitle passenger to a refund?

July 20, 2014 12:00 amLoading…

Travel Solutions: Hotel booking misfires on Hotwire app

What to do when things go 'Awry' with your hotwire booking

July 13, 2014 12:00 amLoading…

Can I get refund for my Ukraine cruise?

Shortly after couple book a river cruise, the country unravels.

July 06, 2014 12:00 am

Is this car rental damage claim for real?

Damage claim broadsides man two months after he returns his rental 

June 29, 2014 12:00 amLoading…

Does insurance cover my frequent flier miles?

Q: Last year, while I was visiting Australia, my wife had a medical emergency that caused us to cancel our trip and come home. Fortunately, we had bought a travel insurance policy through Allianz.

June 22, 2014 12:00 amLoading…

If it bothers you at night, don't wait till morning

Q: Would you help me with a dilemma, please? I recently booked a trip to Seattle through Expedia. My accommodations were at the Marriott’s Renaissance Seattle Hotel.

June 15, 2014 12:00 amLoading…

Mom died, but US Airways won't refund my fee

Q: I recently flew from Washington to Chattanooga, Tenn., on US Airways, because my mother was ill. I planned to stay three days, but her condition worsened, and we put her in hospice care. She died five days after my original return date.

June 08, 2014 12:00 amLoading…

Travel solutions: Prying a refund out of Airbnb proves difficult

Q: Late last year, my wife and I rented an apartment in Paris for next September through Airbnb. The total cost for this rental was $3,692 and was charged to my credit card, which I paid. It included a cleaning fee of $41 and an Airbnb service fee of $209.

June 01, 2014 12:00 amLoading…

Caught in a loop with Expedia

Q: My wife and I had tickets to fly to Norway on United Airlines and Scandinavian Airlines (SAS), which we had booked through Expedia. But our first flight from St. Louis was canceled. Since there were no available flights that would have allowed us to reach our connecting flight to Oslo, a …

May 18, 2014 12:00 amLoading…

Travel solutions: He canceled online hotel reservation but was charged anyway

I recently booked a hotel room in New Orleans and had an unusual experience. We used Booking.com to make what we thought was a changeable reservation for a Monday and Tuesday night at the Bourbon Orleans Hotel.

April 27, 2014 12:00 amLoading…

My wife is in intensive care — what about her airline ticket?

Q: Earlier this year, I booked flights with Expedia on Icelandair for a trip to Paris and London for my wife and me. It was to be in celebration of our 30th wedding anniversary. Since the day I bought the tickets, our lives have changed in a dramatic way. My wife was stricken with a very ser…

April 20, 2014 12:00 amLoading…

Travel Solutions: Costa Rica trip falls apart, and calls to Expedia don't help

Q: I’m writing you about our problems with a vacation package we booked on Expedia to Tamarindo, Costa Rica.

April 13, 2014 12:00 amLoading…

Travel Solutions: To avoid refund problems, book a la carte or buy insurance

If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out of trouble, meet Thomas Hanko.

April 06, 2014 12:00 amLoading…

Did Budget send me the wrong damage claim?

Q: I recently rented a car from Budget in Nashville and returned it to New Orleans. It was in perfect shape when I brought it back.

March 30, 2014 12:00 amLoading…

They didn't cancel my Air Canada ticket—now what?

Q: A few months ago, I bought a nonrefundable airline ticket directly from Air Canada for a friend to travel from Seattle to Cairo. Within 24 hours of booking this ticket, I learned that he wouldn’t be able to accompany me on this trip, so I called the airline and requested a refund.

March 16, 2014 12:00 amLoading…

Billed by American Airlines, then billed again after canceled flight

Q: I  appreciate what you have done to help especially the less fortunate among us who are being wronged with financial penalties because we did not receive a promised refund.

March 09, 2014 12:00 amLoading…

$399 air voucher suddenly becomes worthless during merger

Q. I’m writing about a recent issue I had with AirTran Airways and Southwest Airlines and am wondering if you can help. Last April, I booked a flight through Expedia from Seattle, where I live, to Baltimore, to see my parents. I had to cancel the flight, scheduled for June of last year, and …

March 02, 2014 12:00 amLoading…

Travel Solutions: Handwritten note helps overturn surprise charge for Cancun car rental

Q. We recently rented a car from Thrifty for a week at Cancun airport. We were quoted a rate of $136. The estimate at pick-up time, with mandatory accident insurance and one additional driver, was $371 for the week, which I accepted and signed.

February 23, 2014 12:00 amLoading…

We gave up our seat on Spirit but they gave us nothing

Q. My husband, 2-year-old son and I recently flew from Chicago to Phoenix on Spirit Airways. Before we took off, a flight attendant approached our seat to tell us that there was a problem with one of the seats, that another passenger couldn’t use his. We were offered a refund of our son’s ti…

February 16, 2014 12:00 am

Travel Solutions: No TAM ‘comfort’ seat led to months of discomfort getting refund

Q: I recently flew from Sao Paolo to New York on TAM with my son. We had purchased “comfort seats” for this flight, for $75 each, and were assigned seats 27C and 27A. When we boarded the flight, we found that these seats had been double-booked, and other passengers were already in those seat…

February 09, 2014 12:00 amLoading…

Where are the frequent flier miles I won?

Q: American Airlines ran a contest in which it gave away 25,000 frequent flier miles every day. I entered every day last month and “won” three times. I have email confirmation each day that I won and a written assurance that the miles would be deposited within seven days to my account.

February 02, 2014 12:00 amLoading…

Enterprise sent me a bill for 'hidden' damage

Q: I’m fighting with Enterprise about a damage claim, and I need your help. I recently rented a Hyundai Sonata. Both a manager and I inspected it and we both thought it looked OK.

January 26, 2014 12:00 amLoading…

Expedia double-charged me — can I get a refund?

Q: I recently booked one airline ticket through Expedia. At least that’s what I thought. I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. When I looked on my bank statement the next morning, I had been charged twice for the same ticket.

January 19, 2014 12:00 amLoading…

Hotels.com left me in Paris sans hotel

Q: We made a reservation recently on Hotels.com for a hotel in Paris. When we arrived, the hotel informed us that it had canceled the reservation due to an issue with the credit-card transaction. Apparently, not all U.S. credit cards are accepted in Europe, which we also learned when we trie…

January 05, 2014 12:00 amLoading…

Hotel renovation leads to rescheduled vacation

Q: I’m hoping you can help me. My entire extended family booked an expensive vacation at the Veranda Resort in Turks and Caicos for a week. My immediate family had stayed there last spring and we loved it. When we booked it, it was managed by Grace Bay.

December 08, 2013 12:00 amLoading…

Am I responsible for underside damage to my Enterprise rental?

Q: I recently rented a Mazda 2 from Enterprise. When I picked up the car, a representative and I did a walk-around. I’m normally very careful when picking a car up. I noticed the fender well on the front driver’s side was popped out of place, and I noted that with the representative.

December 01, 2013 12:00 amLoading…

Passenger's eye might explode, but US Airways won't refund ticket

Q: I was recently forced to cancel a round-trip ticket between Chicago and Bangor, Maine, on US Airways, for which I paid $494, including a $50 seat upgrade charge.

November 10, 2013 12:00 amLoading…

Why some passengers are intentional 'no shows'

Even though he couldn’t use his airline ticket, Eric Smith refused to cancel his reservation on a United Airlines flight from Omaha to Baltimore.

November 03, 2013 12:00 amLoading…

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