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Tech Q&A

Tech Q&A

Tucson reader gets advice on replacing a cracked laptop screen.  

22 hours agoLoading…
Tech Q&A: Transferring music files to a new PC

Tech Q&A: Transferring music files to a new PC

Tech writer answers readers' questions.

November 30, 2014 12:00 amLoading…

Tech Q&A: Saving the world from spam

Q: I’ve recently received hundreds of spam (junk email) messages. I use my email program to mark them as spam, then delete them. But I just get more spam in a few hours. What happens when I report these messages as spam, and is it worth doing? —Fred Bornhofen, Gilbertsville, Pa.

August 08, 2014 5:52 pm

Defanging McAfee to add access

Q: You frequently recommend using the Malwarebytes PC security program, but when I try, my McAfee security software blocks me. Why?

August 04, 2013 12:00 amLoading…

Skype's app for tablet is fairly benign

Q: I have a tablet computer that uses the Android operating system. I've noticed that when applications such as Skype are updated they ask for permission to do things that seem increasingly invasive, which is worrisome.

July 20, 2013 12:00 amLoading…

Malware is the likely reason pop-up ads are going wild on PC

Q: Internet pop-up ads are out of control on my Windows 7 PC that uses Microsoft's Internet Explorer 10 Web browser. I have a free pop-up stopper from Panicware that used to be good, but now it doesn't stop most ads.

July 13, 2013 12:00 amLoading…

How to fix digital TV when it's loud but not clear

Q: I love our 60-inch plasma smart TV, but my husband has trouble hearing it. It isn't a matter of loudness as much as his being able to hear clearly. What would you recommend?

June 29, 2013 12:00 amLoading…

Net speeds need to be higher for future TV

Q: When you wrote about "Which TV system for the digital age" last Sunday, I still had questions. You suggested getting an Internet connection with a download speed of 10 to 15 megabits. Do I really need a connection that fast, and where can I get it?

June 16, 2013 12:00 amLoading…

Tech Q&A: Getting Google to remove search info isn't easy

Q: How do I get Google to change my profile information? It is way out of date, and I am starting to believe it is turning off new people I meet who want to check me out on Google before even meeting for coffee. I never asked to be on Google. What can I do?

June 08, 2013 12:00 amLoading…

Disappearing email likely a result of Yahoo glitch

Q: I received nine emails with photos from a relative in Puerto Rico. When I opened the first one, it suddenly disappeared from view. I thought that I had inadvertently deleted it in some way and checked in the trash file, but it wasn't there. So I went back to the inbox to open the second e…

May 12, 2013 12:00 amLoading…

3 options if you don't want Windows 8 on your new PC

Q: I recently bought a Windows 8 laptop, and the only thing I don't like about the PC is Windows 8. I want to replace Windows 8 with the more familiar Windows 7. How can I do this?

April 28, 2013 12:00 amLoading…

How to put Adobe Flash back on your Galaxy Nexus

Q: I purchased a Samsung Galaxy Nexus cellphone last July because it could stream live sporting events and was a size I liked. Then I got a message asking if I wanted to update the operating system to Android 4.1, also known as Jelly Bean. Since the upgrade, I can't stream live sporting even…

April 07, 2013 12:00 amLoading…

Tech Q&A: Satellite Internet access in wilderness is costly, slow

Q: I'm planning a trip to the interior of Alaska, including some remote villages, and I want to be able to send emails and transmit digital photos back to friends and family members. I'm told that satellite Internet access should be available in most locations. Should I take a smartphone or …

March 24, 2013 12:00 amLoading…

Live Mail user can get, but can't send, messages

Q: In early February our Comcast service went out, affecting our TV, phone and computer connections for about five minutes. Since then I can't send emails from Windows Live Mail. However, I can still receive emails and have no other Internet connectivity problems. What do you suggest?

March 17, 2013 12:00 amLoading…

Traveling won't affect iPad except in connecting to Net

Q: I'm planning a vacation to Naples, Italy, in the near future and would like to use my Apple iPad 2 while I'm there. Is this possible? Do I need any special instructions?

February 03, 2013 12:00 amLoading…

Tech Q & A: Chinese gov't may be listening in on QQ social network site

Q: My wife communicates regularly with friends in China using QQ (the most popular instant-messaging service in China) on her computer. It has video chat, similar to Skype. But there is something very strange about it. I keep hearing someone coughing when she has the computer on. Is it possi…

January 20, 2013 12:00 amLoading…

Tech Q&A: Malware can produce gibberish printout

Q: I returned my printer, an HP Officejet Pro 8600 Plus, because it sometimes printed in a foreign language. Now a second unit periodically does the same thing.

December 23, 2012 2:01 pmLoading…

Malware, technical glitch could produce gibberish printout

Q: I returned my printer, an HP Officejet Pro 8600 Plus, because it sometimes printed in a foreign language. Now a second unit periodically does the same thing.

December 23, 2012 12:00 amLoading…

Tech Q&A: Free software will help import old emails

Q: Do you know of a way to import old emails into the Thunderbird email program? I recently reformatted my PC's hard drive and need to reload it with the things I had before. While I've copied the old emails back onto the hard drive, I can't access or view them with Thunderbird.

December 16, 2012 12:00 amLoading…

Don't have touch screen? Stick with Windows 7

Q: I recently had to replace my 9-year-old Windows XP computer and am having trouble adapting to Windows 7.

November 18, 2012 12:00 amLoading…

Tech Q & A: What not to do: How those spammers got your email address

After I wrote a column about how to reduce the amount of spam (junk email) in Google's Gmail, reader Don Wenig of Tucson voiced the frustration of many email users.

November 04, 2012 12:00 amLoading…

Five steps to becoming un-LinkedIn

Q: A few months ago I joined LinkedIn, the social website for business, but I've found it to be a gigantic pain. I would really like to unsubscribe, but I have not been able to find a way to do it. What would I have to do?

October 14, 2012 12:00 amLoading…
With the right apps or software, iPad can print wirelessly

With the right apps or software, iPad can print wirelessly

Q: My wife and I are considering the purchase of an iPad and need to know if, in addition to receiving or sending email, it can send a signal to a wireless printer to print a document received by email. Are there special set-up instructions required to do this?

October 07, 2012 12:00 amLoading…

Apple holds reins on old purchases

Q: Our credit card was temporarily not working because we had moved (causing a change of billing address). When my subscription to Pandora was due to be renewed through iTunes, I received an email notification that our credit card wouldn't go through. But I knew that it would work itself out…

September 09, 2012 12:00 amLoading…

Data stored on 'cloud' potentially vulnerable

Q: I read your reply in last week's column, in which you suggested transferring some complex Excel spreadsheets from an old computer to a new one using a USB cable. Don't you think that using a free online storage service such as Dropbox would be easier and less expensive? For example, I use…

August 19, 2012 12:00 amLoading…

It can get pricey to set up streaming video, audio

Q: I'm looking to set up a live Internet streaming video and audio show. To produce it, I need to have several video-audio streams from remote locations running on my PC at the same time. What kind of a laptop should I purchase? What else do I need to think about? - Ryan Alperstein, St. Loui…

August 12, 2012 12:00 amLoading…

Don't count on cellphone jammer: It's illegal in US

Q: Some universities use cellphone-dampening devices in their classrooms to block all cellphone signals. Are these devices affordable for the home user and, if so, where would you find one for purchase?

July 29, 2012 12:00 amLoading…

Disabling modem may not disconnect teen users

Q. In my quest to promote sleeping during the night for my three very electronically connected and addicted teenagers, I've decided I will disable the modem each school night at 9:45 p.m. That will disconnect their many Internet-connected gadgets. (Two kids have cellphones without Internet access.)

July 22, 2012 12:00 amLoading…

You can stop Google's personalization of ads

Q: I recently did Google searches for dehumidifiers and for mantel clocks. Now, whenever I use Google, I see ads for dehumidifiers and mantel clocks. Can I stop them from doing this?

July 15, 2012 12:00 amLoading…

Program to keep passwords has pros, cons

Q: As a paid member of AOL, I can use a service called AOL OnePoint that stores all your online user names and passwords so you don't have to remember them. You then log in to your accounts with a single personal identification number. This seems like a great idea, but is it a safe way to ke…

July 08, 2012 12:00 amLoading…

ITunes e-books can be unlocked

Q: I downloaded a free book from iTunes just for fun, but I can't seem to open it on my computer. Is there a way to read it on my PC?

July 01, 2012 12:00 amLoading…

Tech Q&A 2 programs help email switch

Q: I'm switching computers from a Windows Vista PC to a Macintosh, and I need to move my emails from Microsoft Windows Mail to the Mac. I want to use a flash drive to transfer the emails, but I've been having problems trying to export or copy the files from Windows Mail. Any thoughts?

June 24, 2012 12:00 amLoading…

Tech Q&A: Tablets have a place in schools

Q: Our school system will buy iPad tablet computers for junior and senior high school students this fall.

June 10, 2012 12:00 amLoading…

Malware cleaning deadline is July 9

Q: I've recently been told that I must check my computer for malicious software or risk losing my Internet connection in July. Is this true or is it some sort or urban legend or scam?

June 03, 2012 12:00 amLoading…

Tablets unlikely to usurp netbooks

Q: A computer salesman told me that small netbook computers are going to go away, and will be replaced by tablet computers. I thought this wasn't good news for me because I travel and need a computer that's lighter than a laptop but can handle more standard PC software. However, the salesman…

May 27, 2012 12:00 amLoading…

Tech Q&A Data congestion can hinder Skype video chats overseas

Q: My son lives and works in Bangkok, Thailand, so a video connection between us is important. When we use Skype video, it disconnects after a few minutes and never resumes. Both of our Internet connections and speed are OK. What can I do?

May 20, 2012 12:00 amLoading…

Less money in non-Apple tablet apps

Q: When are companies going to start writing applications for tablet computers other than the iPad? I own a Pandigital tablet, and when I try to download apps, I'm told they're either for the iPad or iPhone. - LeRoy Hilton, Oro Valley

May 13, 2012 12:00 amLoading…

Tech Q&A: Why you can't read your iPad in sunlight

Q: For an iPad to have a display that is readable only indoors is a real deficiency. Why hasn't Apple made progress in creating an iPad that could be read outside in the daylight?

April 29, 2012 12:00 amLoading…

Tech Q&A: Malwarebytes, Norton don't always coexist

Q: I'm planning to buy a Windows 7 PC and transfer everything to it from my old Windows XP computer. I read that you recommend the Malwarebytes security program. Will it interfere with my existing Norton security software on the new PC?

April 22, 2012 12:00 amLoading…

Alternativeto Comcast PC 'bot' fix Tech Q&A

Q: We received an email from Comcast's Xfinity Internet service that said our PC may be infected with "bot" software, which we hadn't heard of before. But I can't tell that there's anything wrong.

April 15, 2012 12:00 amLoading…

Tech Q&A: Don't ignore the warning signs of a bad power supply

Q: I think I may have a bad power supply unit on my Dell PC. But so I can be sure, what are the symptoms of a bad power supply?

April 08, 2012 12:00 amLoading…

Yahoo email likely hijacked

Q: I think someone has stolen my Yahoo email contact list and is sending out emails that appear to be from me. I received an email from "mailer-daemon@yahoo.com" that refers to an email I supposedly sent to three people in my Yahoo contact list. But I never sent that email, or others that ha…

April 01, 2012 12:00 amLoading…

Home Wi-Fi problem may rest with router

Q: All of our laptops and PCs work well with our home Wi-Fi network. But we're having trouble accessing the network with two new Apple products, a laptop and an iPhone 4S.

March 25, 2012 12:00 amLoading…

Malware-free days may be numbered for Apple users

Q: Apple has long advertised that its computers are not subject to virus attacks. But now that more of the company's products are being sold, will Apple computers be subject to such attacks? Does one now need virus protection?

March 18, 2012 12:00 amLoading…

Facebook user can fix setting to stop odd log-ins from occurring

Q: When I checked my Facebook account's "active sessions," I found that it's been accessed from all over, including Missouri, Tennessee and Iowa. There is no explanation for why; you can just click on "end activity" for places you don't recognize.

March 11, 2012 12:00 amLoading…

Give keyboard 2nd language to use Greek in passwords

Q: I've set up a strong password to use online, which includes a Greek letter such as beta, theta or pi. How can I create a keyboard shortcut that will allow me to write that Greek letter when I'm typing in a "password box" on a website? Because the Windows 7 keyboard doesn't have the Greek …

March 04, 2012 12:00 amLoading…

Tech Q&A: Webcam at condo will send no alerts

Q: I have a Web camera set up in my condo in Winter Haven, Fla., so I can tell if anyone enters it when I'm at home in Colliers, W.Va. The camera is supposed to send photos to my email address whenever the Web camera is activated by motion. But I'm not getting the email alerts, even though I…

February 26, 2012 12:00 amLoading…

E-book transfers can be tricky; try these steps

Q: Last year I bought a Sony e-book reader, but now I'd prefer to read my e-books on the larger screen of my Samsung Galaxy tablet computer. Is there a way I can transfer e-books I've purchased for the Sony e-reader to my tablet, which uses Kobo e-reader software?

February 19, 2012 12:00 amLoading…

How to move photos from iPhone to PC

Q: How can I upload photos taken on my iPhone 4 to my Dell PC's "My Pictures" folder? Do I need additional software?

February 12, 2012 12:00 amLoading…

What happens to your Facebook page if you die?

Q: My daughter, who passed away in August 2011, was a very active Facebook member. My husband and I were leaving her page open and were managing her account with her password.

February 05, 2012 12:00 amLoading…

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