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British Airways promised to reimburse us for the shuttle — why won't it?

British Airways promised to reimburse us for the shuttle — why won't it?

After flights are rescheduled, airline promises to pay for shuttle, then doesn't.

February 21, 2015 2:10 pmLoading…

Photos: Wild, colorful, exotic Carnival in Brazil

Photos: Wild, colorful, exotic Carnival in Brazil

A tropical deluge fails to dampen spirits in Rio.

February 15, 2015 7:59 pm Photos

Photos

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Reader can't make it to cruise on time — how about a refund?

Reader can't make it to cruise on time — how about a refund?

When a pilots' strike causes a missed Celebrity cruise, can the entire vacation be refunded?

February 07, 2015 2:03 pmLoading…

Reader's Hotwire hotel is in a dangerous neighborhood

Reader's Hotwire hotel is in a dangerous neighborhood

Woman's hotel is in a neighborhood not known for its safety — can she get a refund?

January 24, 2015 10:30 amLoading…

The lure of the open sea beckons to Bonnie

The lure of the open sea beckons to Bonnie

  Cruise offers unexpected encounters — including enough steel drum music to last a lifetime.

January 24, 2015 2:30 amLoading…

Free Italian language and cooking class

Free Italian language and cooking class

MIT physics lecturer Paola Rebusco teaches how to make pasta, potato gnocchi and a fast pizza.

January 15, 2015 9:54 am

Nothing 'E-Z' about $1,361 car rental repair bill

Nothing 'E-Z' about $1,361 car rental repair bill

When reader returns her  rental to E-Z Rent-A-Car, an employee points out a missing fog light — that's not her fault. What next?

December 27, 2014 1:00 pmLoading…

Hilton HHonors 'free' car voucher won't work at the airport

Hilton HHonors 'free' car voucher won't work at the airport

Reader redeems 70,000 Hilton HHonors points for a car rental then learns he won't be able to use it as he needs.

December 20, 2014 12:45 pmLoading…

Reader wants 'carrier-imposed fees' back, please

Reader wants 'carrier-imposed fees' back, please

James Ould's airline schedule change means he'll save a bundle on taxes and fees. So why won't American Airlines see things his way?

December 11, 2014 11:30 amLoading…

Photos: Venezuela's beloved macaws

 In Caracas' hostile urban jungle, rainbow-colored birds provide a respite.

November 26, 2014 12:00 amLoading…

The week's top photos

Images include 23-inch fingernails, Buffalo's ginormous snowfall.

November 21, 2014 6:00 amLoading…

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