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Tucson reader gets full refund after credit confusion with Groupon

Tucson reader gets full refund after credit confusion with Groupon

  Reader loses $200 when Groupon fails to redeposit her credit into the right account. Can it keep her money?

January 10, 2015 3:45 pmLoading…

5 free things to do in Berkeley, Oakland

5 free things to do in Berkeley, Oakland

BERKELEY, Calif. — This famously liberal college town is known as the cradle of the Free Speech Movement, but speech isn’t the only thing that…

January 03, 2015 6:00 pm Photos

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Nothing 'E-Z' about $1,361 car rental repair bill

Nothing 'E-Z' about $1,361 car rental repair bill

When reader returns her  rental to E-Z Rent-A-Car, an employee points out a missing fog light — that's not her fault. What next?

December 27, 2014 1:00 pmLoading…

Hilton HHonors 'free' car voucher won't work at the airport

Hilton HHonors 'free' car voucher won't work at the airport

Reader redeems 70,000 Hilton HHonors points for a car rental then learns he won't be able to use it as he needs.

December 20, 2014 12:45 pmLoading…

Reader wants 'carrier-imposed fees' back, please

Reader wants 'carrier-imposed fees' back, please

James Ould's airline schedule change means he'll save a bundle on taxes and fees. So why won't American Airlines see things his way?

December 11, 2014 11:30 amLoading…

Reader wants refund for second honeymoon

Reader wants refund for second honeymoon

Hotel refunds $887 after stay, but sends the money to US Airways Vacations, the tour operator.

October 25, 2014 10:45 amLoading…

Travel Solutions: Hotel booking misfires on Hotwire app

What to do when things go 'Awry' with your hotwire booking

July 13, 2014 12:00 amLoading…

Passenger's eye might explode, but US Airways won't refund ticket

Q: I was recently forced to cancel a round-trip ticket between Chicago and Bangor, Maine, on US Airways, for which I paid $494, including a $5…

November 10, 2013 12:00 amLoading…

Why can't I change the name on my award ticket?

Q: I recently booked four tickets between Milwaukee, and New Orleans, La., using my Delta SkyMiles so that my husband, son and my son’s frien…

October 20, 2013 12:00 amLoading…

Go For the Food: Portland tempts with endless eats

Go For the Food: Portland tempts with endless eats

PORTLAND, Ore. — Getting a great meal in Portland is harder than you’d think.

October 06, 2013 12:00 am Photos

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Is a deal really a deal? Run your own calculations before you buy

Q: I’m writing to you in the hope that you can help resolve a dispute I am having with Living Social. I don’t know where else to turn.

August 18, 2013 12:00 amLoading…

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