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US Airways promises vouchers, then doesn't deliver

US Airways promises vouchers, then doesn't deliver

If a gate agent or front-desk employee makes a promise, get it in writing,

November 14, 2015 2:58 pmLoading…

Delta mistakingly tells Georgia family they need passports for Puerto Rico—who pays?

Delta mistakingly tells Georgia family they need passports for Puerto Rico—who pays?

A win-win, Delta paid. And now Georgia family has passports for future travel.

October 10, 2015 2:34 pmLoading…

Reader's rental car is covered with dings and she's being charged

Reader's rental car is covered with dings and she's being charged

Never accept a car with any kind of damage, even little dings and dents.

September 19, 2015 7:30 amLoading…

What's this $50 'other' charge on rental-car invoice?

What's this $50 'other' charge on rental-car invoice?

Hertz dings man for smoking in his rental car. But wait— he doesn't smoke.

September 05, 2015 7:00 amLoading…

Is something wrong with Hotwire's smoking filter?

Is something wrong with Hotwire's smoking filter?

Nonsmoker books a room through Hotwire and ends up in a smoking room.  

August 01, 2015 6:00 amLoading…

Why won't my insurance cover my cancelled flight?

Why won't my insurance cover my cancelled flight?

Travel-insurance policy won't cover reader for tour missed due to weather.

May 30, 2015 2:56 pmLoading…

Mining for tourists? A dubious economic savior in Appalachia

As mining wanes, region looks for something to replace traditional jobs and revenues.

March 29, 2015 8:00 pmLoading…

Travelocity double-charged me, then stonewalled

Travelocity double-charged me, then stonewalled

After reader changes vacation package on Travelocity assures him that he can use credit for a new trip. 

March 21, 2015 2:48 pmLoading…

Airfare refund following parent's death should have been prompt

Airfare refund following parent's death should have been prompt

When Green Valley reader's mother-in-law passes away, she and her husband have to cancel a flight on US Airways.

March 14, 2015 2:25 pmLoading…

Affordable ways to enjoy Maui, from beaches to scenic drives

Affordable ways to enjoy Maui, from beaches to scenic drives

Maui is known for its world-class beaches.

March 07, 2015 2:45 pm Photos

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It's best to buy insurance for pricey 'trip of a lifetime'

It's best to buy insurance for pricey 'trip of a lifetime'

 When man's wife falls ill before their South Pacific cruise, they don't expect to lose their airfare.

February 28, 2015 2:08 pmLoading…

British Airways promised to reimburse us for the shuttle — why won't it?

British Airways promised to reimburse us for the shuttle — why won't it?

After flights are rescheduled, airline promises to pay for shuttle, then doesn't.

February 21, 2015 2:10 pmLoading…

Thanks to 'interline' booking, reader won't make Silver Elite

Thanks to 'interline' booking, reader won't make Silver Elite

When flight doesn't get booked the right way on Travelocity, reader's ticket be fixed?

January 17, 2015 2:00 pmLoading…

Tucson reader gets full refund after credit confusion with Groupon

Tucson reader gets full refund after credit confusion with Groupon

  Reader loses $200 when Groupon fails to redeposit her credit into the right account. Can it keep her money?

January 10, 2015 3:45 pmLoading…

5 free things to do in Berkeley, Oakland

5 free things to do in Berkeley, Oakland

BERKELEY, Calif. — This famously liberal college town is known as the cradle of the Free Speech Movement, but speech isn’t the only thing that…

January 03, 2015 6:00 pm Photos

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Nothing 'E-Z' about $1,361 car rental repair bill

Nothing 'E-Z' about $1,361 car rental repair bill

When reader returns her  rental to E-Z Rent-A-Car, an employee points out a missing fog light — that's not her fault. What next?

December 27, 2014 1:00 pmLoading…

Hilton HHonors 'free' car voucher won't work at the airport

Hilton HHonors 'free' car voucher won't work at the airport

Reader redeems 70,000 Hilton HHonors points for a car rental then learns he won't be able to use it as he needs.

December 20, 2014 12:45 pmLoading…

Reader wants 'carrier-imposed fees' back, please

Reader wants 'carrier-imposed fees' back, please

James Ould's airline schedule change means he'll save a bundle on taxes and fees. So why won't American Airlines see things his way?

December 11, 2014 11:30 amLoading…

Reader wants refund for second honeymoon

Reader wants refund for second honeymoon

Hotel refunds $887 after stay, but sends the money to US Airways Vacations, the tour operator.

October 25, 2014 10:45 amLoading…

Travel Solutions: Hotel booking misfires on Hotwire app

What to do when things go 'Awry' with your hotwire booking

July 13, 2014 12:00 amLoading…

Passenger's eye might explode, but US Airways won't refund ticket

Q: I was recently forced to cancel a round-trip ticket between Chicago and Bangor, Maine, on US Airways, for which I paid $494, including a $5…

November 10, 2013 12:00 amLoading…

Why can't I change the name on my award ticket?

Q: I recently booked four tickets between Milwaukee, and New Orleans, La., using my Delta SkyMiles so that my husband, son and my son’s frien…

October 20, 2013 12:00 amLoading…

Go For the Food: Portland tempts with endless eats

Go For the Food: Portland tempts with endless eats

PORTLAND, Ore. — Getting a great meal in Portland is harder than you’d think.

October 06, 2013 12:00 am Photos

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Is a deal really a deal? Run your own calculations before you buy

Q: I’m writing to you in the hope that you can help resolve a dispute I am having with Living Social. I don’t know where else to turn.

August 18, 2013 12:00 amLoading…

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