Ten new Iora practices will provide Medicare Advantage beneficiaries

a better patient experience with a goal to improve health outcomes and

lower overall health care costs

BOSTON & LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Medicare Advantage beneficiaries have additional access to

high-impact, relationship-based primary care thanks to Iora

Inc. (NYSE: HUM) teaming up for the fifth year to add 10

additional Iora Primary Care practices to Humana’s Medicare Advantage

Plan network in Arizona, Georgia and Washington.

Iora Health and Humana’s value-based relationship is already delivering

on the promise to provide a high quality of care and service to older

adults in Arizona, Colorado and Washington. This year, new practices are

opening in Tacoma, Washington; Tucson and Phoenix, Arizona; and, for the

first time, Atlanta, Georgia.

The new practices provide patients with Humana Medicare Advantage access

to Iora’s model of care that changes the way primary care is delivered.

By investing more in preventive care, building robust care teams,

focusing on health outcomes, increasing customer service and

incorporating proprietary technology built to support this unique care,

Iora is leading the charge to transform the industry. Iora Primary Care

patients experience:



  • Care built on respect and relationships with longer appointments and a
    team that listens.


  • Above average customer service and high levels of satisfaction (in one
    study, Iora patients reported a Net Promoter Score of 86,
    compared to industry averages of 3
    ). Net Promoter Score measures a
    person’s willingness to recommend a company (or organization) to
    others, based on the person’s overall satisfaction with the company or
    organization.


  • The benefits of an integrated care team including doctors, nurse
    practitioners, health coaches and behavioral health specialists, among
    others, who guide patients’ care through the complex health system.


  • Convenience, including 24/7 access to health care professionals by
    phone for urgent needs, same/next day appointments for acute
    appointments and onsite labs.


  • Iora’s proprietary collaborative care platform, Chirp, is designed so
    patients can schedule appointments, access their records and
    communicate directly with their care team electronically.


  • Ease of collaboration with Humana’s deep array of in-network
    specialists so patients have a coordinated care plan that addresses
    their needs.

“We know that when you invest in relationships and support patients

beyond the traditional expectations of primary care, people stay

healthier and lead happier lives. All of our patients get a full care

team that respects and listens to them and addresses both their health

needs and the social determinants of health that impact their care. The

investments pay off; Iora patients in one

study saw a 50 percent decrease in hospitalizations and a 20 percent

decrease in ER visits,” said Duncan Reece, Executive Vice President,

Market Operations at Iora Health. “We are thrilled to expand our

relationship with Humana to be able to care for even more older adults

in Arizona, Georgia and Washington.”

Humana is adding these new Iora Primary Care practice locations to

improve access to care and quality of care to help members achieve

better health. The new practices, operated by Iora Health, accept

certain Medicare Advantage plans administered by Humana, as well as

Original Medicare with or without most supplement plans.

For a list of all Iora Primary Care locations visit: ioraprimarycare.com.

“We continuously find that our Medicare Advantage members who are cared

for by Iora Primary Care teams truly value the level of care and service

they receive. That’s why we are excited to expand our relationship with

Iora Health once again,” said Dan Tufto, Western Division Medicare

Senior Vice President for Humana. “As they age, people with Medicare

often have varying needs, so combining Humana’s strong Medicare

capabilities and Iora’s passionate and empathetic focus on patient care

for older adults allows us to offer primary care focused on meeting

those needs in the communities where they live.”

Humana has an extensive and growing value-based care presence. As of

June 30, 2018, Humana has approximately two million individual Medicare

Advantage members and approximately 130,000 Group members who are cared

for by more than 52,000 primary care physicians in more than 1,000

value-based relationships across 43 states and Puerto Rico. Humana’s

total Medicare Advantage membership is more than 3.5 million members,

which includes members affiliated with providers in value-based and

standard Medicare Advantage settings. For more information, visit humana.com/provider/support/vbc.

About Iora Health

Iora Health is building a different kind of health system to deliver

high impact, relationship based care. With a mission to restore humanity

to health care and a goal to transform health care, Iora Health's care

model provides extraordinary service to patients to improve outcomes

while lowering overall health care costs. Our patients enjoy the

benefits of better access to care, office and non-office based

encounters (e.g. phone, text messages, and email), an accessible and

transparent medical record, and robust educational offerings. Our

practices across the U.S. enjoy the benefits of smaller panel sizes,

closer relationships with patients, and the opportunity to lead systemic

change in health care delivery while working with a true team.

For more information, please visit www.iorahealth.com.

More information regarding Iora Primary Care is at the practice web site

Iora, Iora Health and Iora Health and the Flying Bird design are

trademarks or registered trademarks of Iora Health, Inc.

About Humana

Humana Inc. (NYSE: HUM) is committed to helping our millions of medical

and specialty members achieve their best health. Our successful history

in care delivery and health plan administration is helping us create a

new kind of integrated care with the power to improve health and

well-being and lower costs. Our efforts are leading to a better quality

of life for people with Medicare, families, individuals, military

service personnel, and communities at large.

To accomplish that, we support physicians and other health care

professionals as they work to deliver the right care in the right place

for their patients, our members. Our range of clinical capabilities,

resources and tools – such as in-home care, behavioral health, pharmacy

services, data analytics and wellness solutions – combine to produce a

simplified experience that makes health care easier to navigate and more

effective.

More information regarding Humana is available to investors via the

Investor Relations page of the company’s web site at www.humana.com,

including copies of:



  • Annual reports to stockholders


  • Securities and Exchange Commission filings


  • Most recent investor conference presentations


  • Quarterly earnings news releases and conference calls


  • Calendar of events


  • Corporate Governance information

Additional Information:

Humana is a Medicare Advantage HMO and PPO organization with a Medicare

contract. Enrollment in any Humana plan depends on contract renewal.

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Contacts

Iora Health

Megan Prock McGrath, 617-420-8418

or

Humana

Corporate Communications

Marina Renneke, APR, 602-760-1758