Ten new Iora practices will provide Medicare Advantage beneficiaries
a better patient experience with a goal to improve health outcomes and
lower overall health care costs
BOSTON & LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Medicare Advantage beneficiaries have additional access to
high-impact, relationship-based primary care thanks to Iora
Health and Humana
Inc. (NYSE: HUM) teaming up for the fifth year to add 10
additional Iora Primary Care practices to Humana’s Medicare Advantage
Plan network in Arizona, Georgia and Washington.
Iora Health and Humana’s value-based relationship is already delivering
on the promise to provide a high quality of care and service to older
adults in Arizona, Colorado and Washington. This year, new practices are
opening in Tacoma, Washington; Tucson and Phoenix, Arizona; and, for the
first time, Atlanta, Georgia.
The new practices provide patients with Humana Medicare Advantage access
to Iora’s model of care that changes the way primary care is delivered.
By investing more in preventive care, building robust care teams,
focusing on health outcomes, increasing customer service and
incorporating proprietary technology built to support this unique care,
Iora is leading the charge to transform the industry. Iora Primary Care
Care built on respect and relationships with longer appointments and a
team that listens.
Above average customer service and high levels of satisfaction (in one
study, Iora patients reported a Net Promoter Score of 86,
compared to industry averages of 3). Net Promoter Score measures a
person’s willingness to recommend a company (or organization) to
others, based on the person’s overall satisfaction with the company or
The benefits of an integrated care team including doctors, nurse
practitioners, health coaches and behavioral health specialists, among
others, who guide patients’ care through the complex health system.
Convenience, including 24/7 access to health care professionals by
phone for urgent needs, same/next day appointments for acute
appointments and onsite labs.
Iora’s proprietary collaborative care platform, Chirp, is designed so
patients can schedule appointments, access their records and
communicate directly with their care team electronically.
Ease of collaboration with Humana’s deep array of in-network
specialists so patients have a coordinated care plan that addresses
“We know that when you invest in relationships and support patients
beyond the traditional expectations of primary care, people stay
healthier and lead happier lives. All of our patients get a full care
team that respects and listens to them and addresses both their health
needs and the social determinants of health that impact their care. The
investments pay off; Iora patients in one
study saw a 50 percent decrease in hospitalizations and a 20 percent
decrease in ER visits,” said Duncan Reece, Executive Vice President,
Market Operations at Iora Health. “We are thrilled to expand our
relationship with Humana to be able to care for even more older adults
in Arizona, Georgia and Washington.”
Humana is adding these new Iora Primary Care practice locations to
improve access to care and quality of care to help members achieve
better health. The new practices, operated by Iora Health, accept
certain Medicare Advantage plans administered by Humana, as well as
Original Medicare with or without most supplement plans.
For a list of all Iora Primary Care locations visit: ioraprimarycare.com.
“We continuously find that our Medicare Advantage members who are cared
for by Iora Primary Care teams truly value the level of care and service
they receive. That’s why we are excited to expand our relationship with
Iora Health once again,” said Dan Tufto, Western Division Medicare
Senior Vice President for Humana. “As they age, people with Medicare
often have varying needs, so combining Humana’s strong Medicare
capabilities and Iora’s passionate and empathetic focus on patient care
for older adults allows us to offer primary care focused on meeting
those needs in the communities where they live.”
Humana has an extensive and growing value-based care presence. As of
June 30, 2018, Humana has approximately two million individual Medicare
Advantage members and approximately 130,000 Group members who are cared
for by more than 52,000 primary care physicians in more than 1,000
value-based relationships across 43 states and Puerto Rico. Humana’s
total Medicare Advantage membership is more than 3.5 million members,
which includes members affiliated with providers in value-based and
standard Medicare Advantage settings. For more information, visit humana.com/provider/support/vbc.
About Iora Health
Iora Health is building a different kind of health system to deliver
high impact, relationship based care. With a mission to restore humanity
to health care and a goal to transform health care, Iora Health's care
model provides extraordinary service to patients to improve outcomes
while lowering overall health care costs. Our patients enjoy the
benefits of better access to care, office and non-office based
encounters (e.g. phone, text messages, and email), an accessible and
transparent medical record, and robust educational offerings. Our
practices across the U.S. enjoy the benefits of smaller panel sizes,
closer relationships with patients, and the opportunity to lead systemic
change in health care delivery while working with a true team.
For more information, please visit www.iorahealth.com.
More information regarding Iora Primary Care is at the practice web site
Iora, Iora Health and Iora Health and the Flying Bird design are
trademarks or registered trademarks of Iora Health, Inc.
Humana Inc. (NYSE: HUM) is committed to helping our millions of medical
and specialty members achieve their best health. Our successful history
in care delivery and health plan administration is helping us create a
new kind of integrated care with the power to improve health and
well-being and lower costs. Our efforts are leading to a better quality
of life for people with Medicare, families, individuals, military
service personnel, and communities at large.
To accomplish that, we support physicians and other health care
professionals as they work to deliver the right care in the right place
for their patients, our members. Our range of clinical capabilities,
resources and tools – such as in-home care, behavioral health, pharmacy
services, data analytics and wellness solutions – combine to produce a
simplified experience that makes health care easier to navigate and more
More information regarding Humana is available to investors via the
Investor Relations page of the company’s web site at www.humana.com,
including copies of:
Annual reports to stockholders
Securities and Exchange Commission filings
Most recent investor conference presentations
Quarterly earnings news releases and conference calls
Calendar of events
Corporate Governance information
Humana is a Medicare Advantage HMO and PPO organization with a Medicare
contract. Enrollment in any Humana plan depends on contract renewal.
Megan Prock McGrath, 617-420-8418
Marina Renneke, APR, 602-760-1758