Aliana Sanchez, left, says she’s always known her mom, Cynthia Carsten, is “pretty incredible, but it’s so amazing to see my mom at work in the middle of chaos.” Carsten is the chief nursing officer at Tucson Medical Center, where Sanchez also works.
Esther Kim, medical director of the ICU at Northwest Medical Center and mother of four, says both her work and home life have been significantly impacted by the pandemic.
Esther Kim’s children are 3, 6, 7 and 10. Kim has to go through a decontamination process at home before hugging them.
As a mother for nearly 20 years, you could say Cynthia Carsten’s love for nursing began by routinely monitoring fevers, bandaging up skinned knees and nurturing her kids as they grew up.
Now, as the chief nursing officer at Tucson Medical Center, Carsten is one of the many mothers in health care who find themselves on the front lines of the pandemic.
When she started nursing at TMC in 2012, Carsten never would have guessed she’d be leading a team through a major public health crisis just eight years later.
“It has been a huge effort trying to get all of my staff trained and comfortable taking care of COVID-19 patients,” she said. “We’ve put a lot of time and investment in supporting the staff’s education with drills and training and making sure they have the right PPE (personal protective equipment) and know how to use that appropriately so that they’re safe, they can keep each other safe and go home to our families safe.”
But even with the high risk of exposure, Carsten said she wouldn’t want to be doing anything else.
“I love being able to be in a field where I can serve others. I want my bucket to be full and what does that for me is being able to take care of people in their vulnerable moments, and it’s just gratifying,” she said.
“I like to go home at the end of the day and feel like I’ve made a difference for somebody, whether it’s my staff or the patient, and feel like I’m doing my part in the community.”
As a mother of four young adults, Carsten is no stranger to taking care of others. Throughout her career, and especially in the last couple of months, she said her experience as a mother has helped her become a better health-care worker.
“I definitely do bring all of the things I’ve learned as a mom to work,” she said. “I think it’s made this job a lot easier because you have so many life experiences that you bring to the table that are unique, that you only learn as you go through life.”
For Esther Kim, the medical director of the ICU at Northwest Medical Center, both her work and home life have been significantly impacted by the pandemic. As a mother of four young children, Kim said she’s definitely much more aware of her increased risk for contracting the virus.
As a full-time physician in the ICU, Kim has been taking care of critically ill patients, both testing positive and negative for coronavirus, on a daily basis.
“It’s so terrifying to have to tell somebody, ‘You’re not doing well. We’re going to have to put a tube in to help you breathe. But this is what we need to do to help you get better.’ It’s exhausting,” Kim said.
“It’s emotionally draining to do all these things and do everything you can to help someone, but also at the same time, be a little bit fearful for yourself and your family.”
Both Kim and Carsten said they’ve had to change the way they interact with their families and go through an in-depth decontamination process when they get home from work. They are also examined for symptoms of COVID-19 every day.
“When it first started, my 3-year-old little girl would hear the door open and say ‘Mama! And she’d come running and her brothers would really sort of tackle her and say, ‘No, you can’t.’ It’s hard,” Kim said.
“Especially after so much stress at work, you want to come home and snuggle with your kids, but you also have to be somewhat fearful and just very mindful of everything that’s going on.”
More than anything, both health-care workers said they hoped their kids would understand, or eventually understand, that the work they do is bigger than just themselves and that they have to make some sacrifices for the greater good.
“I would hope that they learn that this is a profession that I chose to be in and there’s ways we can be safe while serving others and that there are people that are sick and that need help and they need people who have the ability to support them during those dark days,” Carsten said. “It’s something that I chose to do and I do it proudly.”
Carsten isn’t the only one in her family who’s been on the front lines of the pandemic.
In addition to her husband, who works for the Tucson Fire Department, Carsten’s oldest daughter also works at TMC as a patient transporter.
For 18-year-old Aliana Sanchez, being able to watch her mom as she navigates through such a stressful and scary time has been eye-opening. Although Aliana’s job isn’t clinical, she interacts with patients and moves them from room to room, which also puts her at risk for contracting the virus. She said her mom has done a wonderful job teaching her and the rest of the transportation department about the proper use of protective equipment and making them feel comfortable in their ability to perform their tasks.
“I’ve always known she’s pretty incredible, but it’s so amazing to see my mom at work in the middle of chaos,” Aliana said. “She has these professional moments where she’s so passionate about something and making sure that it’s done correctly and safely.
“And then to come home a couple hours later and just have this loving person. It’s like two different people, but at the same time, they’re so intertwined. And I see those motherly instincts in her even at the hospital.”
Even through the stress of a pandemic, Kim and Carsten said their motherhood has given them a stronger sense of what it means to be a great health-care worker. They are also grateful for the community’s support of local health-care workers and the ability of their teams to come together, as a family, to help their patients during such a difficult time.
“Health-care workers, first responders and essential workers in general have been sort of a bright light in all of this darkness,” Kim said. “We’re doing what we need to do to help each other out to serve the greater good. I think in times like this when everybody’s feeling a little bit isolated and sad, it’s so important that we carry on this good work to get us back on our feet.”
Tucson Medical Center, coronavirus drill
Tucson firefighters treat a practice patient "dummy" entering the emergency room at Tucson Medical Center during a drill on processing patients experiencing respiratory emergencies or symptoms of COVID-19 on April 10, 2020.
Tucson Medical Center, coronavirus drill
Tucson Medical Center is estimating a $20 million loss in revenue for April alone — nearly 40 percent of its average monthly income — but the hospital says it is in a strong position to endure the pandemic.
5 million — this would account for nearly 40 percent of their average monthly income. Nurses and technicians in the emergency room at Tucson Medical Center during a drill on processing patients experiencing respiratory emergencies or symptoms of COVID-19 on April 10, 2020.
Tucson Medical Center, coronavirus drill
Tucson hospitals believe a resumption in elective surgeries, possibly soon, will help stabilize their operations.
Emergency room staff at Tucson Medical Center watch coworkers and Tucson fire paramedics during a drill on processing patients experiencing respiratory emergencies or symptoms of COVID-19 on April 10, 2020.
Tucson Medical Center, coronavirus drill
An empty emergency-room waiting area at Tucson Medical Center. About 100 fewer patients pass through the ER daily.
ergency room waiting area at Tucson Medical Center on April 10, 2020.
Tucson Medical Center, coronavirus drill
Tucson Fire personnel and emergency room workers from Tucson Medical Center work on a "dummy" patient at TMC during a drill on processing patients experiencing respiratory emergencies or symptoms of COVID-19 on April 10, 2020.
Tucson Medical Center, coronavirus drill
Seating in a Coronavirus disease (COVID-19) testing tent outside of the Tucson Medical Center's Emergency Room, on April 10, 2020.
Tucson Medical Center, coronavirus drill
Tucson Fire EMTs and paramedics prepare to run a drill at the Tucson Medical Center's Emergency Room, on April 10, 2020.
Tucson Medical Center, coronavirus drill
Tucson Fire Department EMTs and paramedics prepare biohazard suits before running a drill at the Tucson Medical Center's Emergency Room, on April 10, 2020.
Tucson Medical Center, coronavirus drill
Emergency room workers at Tucson Medical Center talk with Tucson Fire Department EMTs and paramedics prior to a drill on processing patients experiencing respiratory emergencies or symptoms of COVID-19 on April 10, 2020.
Tucson Medical Center, coronavirus drill
Opportunities to donate and support health-care workers, including but not limited to housing, will be forthcoming online at www.hcwhosted.org.
Tucson Medical Center, coronavirus drill
Nurses and technicians in the emergency room at Tucson Medical Center during a drill on processing patients experiencing respiratory emergencies or symptoms of COVID-19 on April 10, 2020.
Tucson Medical Center, coronavirus drill
EMTs in masks personnel load up a gurney into the back of an ambulance after dropping off a patient at the Tucson Medical Center's emergency room, on April 10, 2020.
Tucson Medical Center, coronavirus drill
Tucson Fire paramedics help each other with biohazard suits before running a drill at the Tucson Medical Center's Emergency Room, on April 10, 2020.
Tucson Medical Center, coronavirus drill
A Tucson Fire paramedic peers out the back of a TFD rescue ambulance during a drill at Tucson Medical Center Emergency Room on April 10, 2020.
Tucson Medical Center, coronavirus drill
Emergency room staff watch as coworkers and Tucson Fire EMTs and paramedics at Tucson Medical Center during a drill on processing patients experiencing respiratory emergencies or symptoms of COVID-19 on April 10, 2020.
Tucson Medical Center, coronavirus drill
Nurses and technicians in the emergency room at Tucson Medical Center during a drill on processing patients experiencing respiratory emergencies or symptoms of COVID-19 on April 10, 2020.
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Jasmine Demers
Reporter
Jasmine joined the Star in 2019. With a master’s degree in journalism, Jasmine served in a variety of leadership roles, including The Daily Wildcat's editor-in-chief. She was also named Outstanding Newsperson of the Year by the UA School of Journalism.
