Company will showcase the interactive conversational solution at the
2016 National Apartment Association Conference in San Francisco
SCOTTSDALE, Ariz.--(BUSINESS WIRE)--LeaseHawk,
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a leader in multifamily real estate technology solutions, today
announced the availability of ACE (Answer Calls Every time), the
multifamily industry’s first conversational assistant that answers
inbound calls with a personalized, human-like experience. The technology
will be on display this week (Booth 1409) at the 2016
NAA Education Conference & Exposition in San Francisco on June
15-18.
“The LeaseHawk platform processes over 1 million calls a month in
leasing opportunities for our customers. We found the average apartment
property misses almost half of their calls, and today’s renter will not
call back or leave a voicemail if their call isn’t answered the first
time,” said Mike Mueller, CEO of LeaseHawk. “LeaseHawk is answering
these challenges with ACE, enabling callers to take control of the
conversation and giving apartment management companies a cost-effective
and more reliable alternative to call centers.”
LeaseHawk built ACE during a period of wide-scale automation in the
multifamily industry to provide a greater and more intuitive customer
experience. When an apartment community’s leasing staff is unavailable,
ACE can interact with callers in English or Spanish, answer questions
customized to the property, set appointments and collect guest-card
information.
“In just one month, we saw immediate results. ACE handled almost 700
calls from potential renters, set more than 140 appointments and
collected over 70 guest cards,” said Chris Beckwith, Vice President of
Marketing for The Franklin Johnston Group (TFJG). “As we look to develop
and manage the future of apartment home living, LeaseHawk’s ACE will
enable TFJG to elevate our customer engagement, enhance our
response time, and ultimately, create exceptional and vibrant
communities.”
Renters are increasingly using self-service channels to conduct their
entire apartment search without interacting with a person. In fact,
Gartner research predicts that customers will handle 85% of their
relationships with a company without interacting with another human by
the year 2020. Intelligent assistant technology is already prevalent in
many industries including hotels, airlines and retail, and will drive
the future of apartment hunting by creating a self-service model that is
responsive and consistent.
For more information about ACE, click here.
About LeaseHawk
At LeaseHawk, our focus is to bring emerging
technologies to the multifamily industry. Our communications platform
empowers you with insight to elevate the key aspects of your business —
your marketing, your people and your results. The multi-channel platform
combines phone, email, text and speech recognition into a mobile
application that enables leasing professionals to personally engage with
prospects on a whole new level from any mobile device. LeaseHawk is
responsible for tracking and monitoring millions of dollars in leasing
opportunities every year by processing over 13 million calls of which
5.2 million are from prospective renters annually. For more information,
visit www.leasehawk.com
or call (800) 485-8430.
Contacts
LeaseHawk
Sarah Saglam, 602-820-5025
or
Tom
Parnell, 617-624-3253