Approximately 40,000 Comcast customers were without Internet, cable and phone service for several hours Thursday after a fiber line was damaged, an official said.
The outage began around 2:30 p.m. when a backhoe from a construction site snagged the line and brought it down, said Kelle Maslyn, a Comcast spokeswoman. The backhoe was being carried by a flatbed truck. At 6:30 p.m., Maslyn said the company hopes to restore service to customers within the next “couple of hours,” but did not have a definitive time.
“We have technicians on site working to repair the fibers,” Maslyn said. “We want to ensure that services are restored as soon as possible.”
In the event of an emergency, Comcast customers will have to use a cell phone to call 911 or go to another location, Maslyn said.
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