Letter: Comcast/Xfinity

Have you tried to get help from this company? Well, it's almost impossible. Besides getting transferred to various departments, automated voice help and physically going to one of their addresses that no longer exists, I have concluded they have sold you their services but do not care if you need help fixing things when something goes wrong. For six weeks I have been on a wild goose chase. Still paying them for no service. I do have a ticket number that was to secure me a representative would be calling to set an appointment within 48 hours. Well, it's been six weeks. I think of the elderly who enjoy watching TV or people having to stay inside due to extreme heat conditions. Sad that customer service has been thrown out of various companies and replaced with automated voice systems. Comcast/Xfinity should be ashamed for making it so hard to get any help when needed. Cox Cable is the best.