Letter: water meter article

New smart water meters for Tucson Water is a cost of providing water. Individuals need to take responsibility for water leaks and conservation. I received one of the new meters after ours failed and discovered it would not work with the Flume devise we had purchased along with a number of neighbors. It sends an email when there is a leak. The devise supposedly works with 95% of meters, but not this one! Tucson Water would not install a meter that worked with our devise. If one develops a leak, it needs immediate attention. Contacting Tucson Water is the worst experience ever! Usually days while the water is running! New smart meters being installed for elimination of meter readers I understand. Trying to call this a water reduction plan with their communication system is a joke. And Tucson Water still hasn't paid back the millions owed Pima County residents for the illegal water fee increase!