PHOENIX--(BUSINESS WIRE)--Aspect Software, a leading provider of fully-integrated consumer
engagement, workforce optimization, and self-service solutions, today
announced that Kobie Marketing, recognized leader in loyalty marketing
and industry pioneer, selected to deploy Aspect’s cloud contact center
solution, ZipwireTM and Aspect EQTM Workforce
ManagementTM (WFM) Cloud. With Zipwire, Kobie will be able to
offer omni-channel self-service experiences via chat, email, SMS, social
media, and voice. WFM Cloud will ensure that the right agents, with the
right skills are available at the right times to serve customers.
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“World class service is essential for customer loyalty, engagement and
retention, which is imperative as an extension of our national clients’
brand strategies for campaign and marketing,” said Margaret Meraw, Vice
President of Loyalty Operations at Kobie Marketing. “When we decided to
bring our contact center services in house we sought out a best-in-class
cloud solution that would be scalable, stable, and secure. Ultimately,
Zipwire met our technology requirements and will provide the customer
interaction management capabilities we need now and in the future, while
seamlessly integrating with workforce management so that we can ensure
our contact center is optimally staffed.”
“Consumers today prefer to interact with brands via multiple interaction
channels and switch between them at their convenience. At the same time,
there is an increasing demand for convenient, empowering self-service
experiences. We’re delighted to be working with Kobie Marketing, an
organization that fully understands how to increase consumer engagement
and drive brand loyalty,” said Joe Gagnon, SVP and Chief Customer
Strategy Officer, Aspect Software. “Aspect’s cloud contact center
solutions will enable Kobie to meet the needs of their own customers,
deliver superior experiences to end consumers, and achieve their goal of
delivering unparalleled experiences to their clients and their client’s
customers.”
To learn more about Aspect Zipwire please visit http://www.aspect.com/solutions/call-center/cloud-contact-center/aspect-zipwire.
To learn more about Aspect Workforce Management Cloud please visit http://www.aspect.com/solutions/workforce-optimization/workforce-management-software/wfm-cloud.
About Aspect
Aspect’s fully-integrated solution unifies the three most important
facets of modern consumer engagement strategy: customer
interaction management, workforce
optimization, and back-office. Through
a full suite of cloud, hosted
and hybrid deployment options, we help the world’s most demanding
contact centers and back offices seamlessly align their people,
processes and touch points to deliver remarkable customer experiences.
For more information, visit www.aspect.com.
Follow Aspect on Twitter at @AspectSoftware.
Read our blogs at http://blogs.aspect.com.
About Kobie Marketing, Inc.
Kobie Marketing is a global leader in loyalty marketing and an industry
pioneer, delivering end-to-end strategy, technology and program
management solutions. For over 25 years, Kobie has provided innovative
loyalty experiences to the world’s most successful brands, helping
clients receive incremental revenue, product and household penetration,
and brand advocacy. Kobie drives results and ROI through Kobie Alchemy®,
a best-in-class loyalty marketing technology platform. To learn more,
visit www.kobie.com.
Aspect, the Aspect logo, Voxeo and the Voxeo logo are either
trademarks or registered trademarks of Aspect Software, Inc. or Voxeo
Corporation in the United States and/or other countries. The names of
other companies and products mentioned herein may be the trademarks of
their respective owners.
Contacts
Aspect Software
Tim Dreyer
+1 630 227 8312