Professor John Langley of Penn State University cites JDA customer
service guidelines in 2016 20th Annual 3PL Study, as well as 10th
edition of Supply Chain Management textbook
SAN DIEGO & SCOTTSDALE, Ariz.--(BUSINESS WIRE)--CSCMP's 2015 Annual Conference – JDA
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Software Group, Inc., has developed a six-step “roadmap” that
can help third-party logistics (3PL) providers form closer, more
strategic relationships with their customers. This roadmap for improving
collaboration - discussed in JDA’s white paper, “Closing
the 3PL Technology Gap: The Single Biggest Challenge for Staying
Relevant in Today’s Marketplace,” - has been cited in the 2016
20th Annual 3PL Study, published by
Professor C. John Langley of the Smeal College of Business at Penn State
University, Capgemini Consulting, KornFerry International, and Penske.
Langley, a clinical professor of supply chain management, initiated this
yearly study in the mid-1990s to capture the evolution of 3PL companies
as they worked to transition from vendors of individual services to
logistics partners offering integrated services and building meaningful,
collaborative relationships with their customers. The Annual 3PL
Study has become a widely anticipated, heavily referenced index on
the state of the 3PL industry. Each year, Langley and his colleagues
gather insights about 3PLs and research publications on the 3PL
industry. This year, Langley identified JDA’s white paper as an
important resource.
“One of the objectives of the 2016 20th Annual 3PL Study is to
identify and track key issues and topics that are central to the
relationships between 3PLs and their customers,” said Langley. “Included
in this year’s study are excerpts from the excellent commentary by JDA
on the topic of ‘Closing the 3PL Technology Gap.’ Consistent with JDA’s
characterization of the technology gap as being the single biggest
challenge for staying relevant in today’s marketplace, JDA outlines a
number of steps that 3PLs may take to leverage technology and to
progress from a vision of strategic partnership to the reality of having
necessary information technologies in place. These thoughts and comments
represent a very thoughtful addition to the coverage of technology
trends and the ‘IT gap’ that are covered in the each of the Annual 3PL
Studies.”
Additionally, Langley will also include JDA’s six-step roadmap in the
10th edition of Supply Chain Management: A Logistics
Perspective, a university-level supply chain textbook that is
scheduled for publication in early 2016.
The roadmap from JDA includes six steps 3PL providers can take to become
valuable strategic assets to their customers:
First, gain as much information as possible about what systems,
technologies and cloud platforms are available in the marketplace.
The supply chain technology industry has made great strides in
capabilities to address the pressing needs of the rapidly exploding
omni-channel marketplace, as well as with cloud platforms that speed
deployment at lower costs.
Second, hold executive-level meetings with customers to learn what
their strategic objectives are, not just their tactical needs.
Look for synergies between their objectives and what you can
potentially provide, and sound them out for their willingness to
consider outsourced options to support their strategies.
Third, do an honest assessment of internal capabilities and
capacities, and compare this with what is needed to support customers’
strategic objectives. This assessment should include processes,
people, expertise, equipment and technology.
Fourth, engage outside experts and/or technology vendors to
identify options, costs and timeframes for filling the gap between
current capabilities and customers’ strategic visions. Include
customers in these discussions to ensure proposed solutions will
actually fulfill customer expectations.
Fifth, implement the new solutions as quickly as possible,
considering the best financial arrangements and deployment options,
such as cloud platforms, that meet both your financial objectives and
customers’ strategic needs.
And finally, repeat these steps on a regular basis, at least once
per year, to make sure your capabilities continue to support
customers’ strategic objectives. Typically, this process is started
with a pilot program for one key customer who both is open to change
and stands to realize significant competitive advantage by
implementing the new capabilities and services. Then expand the
program out to other customers in a well-planned and controlled
process.1
“Many of the world’s top 3PL companies rely on JDA solutions — including
eight of the top 10 global 3PL providers on the Journal
of Commerce Top 50 Global 3PLs,” said Todd Johnson, global vice
president, 3PL Business Unit, at JDA Software. “Based on our work with
these leaders, JDA has developed deep insights into the key factors for
success in this industry. We’re delighted that Dr. Langley is sharing
those insights with the world in his prestigious annual study, as well
as his upcoming textbook. It’s truly an honor for JDA to be included in
these important resources for the 3PL industry and for logistics
professionals worldwide, and is a testament to our domain expertise in
warehouse management, transportation planning, and logistics event
management for 3PLs worldwide.”
Additional Resources:
JDA is attending the CSCMP's
2015 Annual Conference this week in San Diego.
JDA’s Fab Brasca will discuss next generation supply chain
interoperability tomorrow at 3:45 p.m. at the CSCMP 2015 Annual
Conference.
Hear how Kenco,
the largest privately owned 3PL in North America, leveraged JDA to
deliver automation and efficiency to its customer's warehouse
operations.
Tweet this: .@JDASoftware’s
Roadmap for #3PLs Featured in Industry Study and Textbook:
http://bit.ly/1VcqDvp #CSCMP2015
1 “Closing
the 3PL Technology Gap: The Single Biggest Challenge for Staying
Relevant in Today’s Marketplace,” JDA white paper
About JDA Software Group, Inc.
At JDA, we’re fearless leaders. We’re the leading provider of
end-to-end, integrated retail, omni-channel and supply chain planning
and execution solutions for more than 4,000 customers worldwide. Our
unique solutions empower our clients to reduce costs, increase
profitability and improve collaboration so they can deliver on their
customer promises every time. Using JDA, you can plan to deliver. www.jda.com
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Contacts
JDA Software Group, Inc.
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