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Coronavirus cases surge among American Airlines ramp employees at Sky Harbor

Coronavirus cases surge among American Airlines ramp employees at Sky Harbor

PHOENIX – At least 70 American Airlines ground crew workers at Phoenix Sky Harbor International Airport have tested positive for COVID-19 as of Monday, including four that required hospitalization, according to union officials. The numbers are expected to climb as individuals from the 1,000-member “below the wing” crews continue getting tested.

The first case at Sky Harbor was reported to the airline on April 8. Within 10 days, that number was up to 20, according to Donald Carbonneau, president of Sky Harbor Lodge 2559, the local chapter of the International Association of Machinists & Aerospace Workers (IAM) union that represents portions of American Airlines’ fleet services employees and other airlines at Sky Harbor.

The total number of confirmed COVID-19 cases at Sky Harbor airport are unknown.

The known American Airlines COVID-19 cases in Phoenix are among crews who load and unload passenger luggage and cargo on jetways and at baggage claims. They also include maintenance workers and those responsible for directing aircraft at terminal gates.

The Arizona Center for Investigative Reporting interviewed nearly a dozen American Airlines employees and union representatives; obtained internal company memos and emails; and reviewed hundreds of posts and comments on a private employee Facebook page detailing concerns among employees about the airline’s response to COVID-19 at Sky Harbor.

Employees other than those representing their colleagues in unions declined to be identified because it violated company policy and they feared retribution for discussing company business.

The center also contacted American Airlines managers based at Sky Harbor, but they either declined to comment because they were not authorized to speak on behalf of the corporation or did not return messages left by center reporters.

The airline workers are part of a limited group that federal and state governments have deemed essential employees, working on location during a pandemic with a patchwork of guidance from local, state and federal officials.

As the limited supply of personal protective equipment (PPE) hampers critical workers in sectors from health care to first responders, other essential workers are facing similar shortages — and rising infection rates. Questions about whether essential workers can stay safe on the job come amid the federal government’s multibillion-dollar bailout of the airline industry and calls to begin reopening businesses across the United States. In Arizona, Gov. Doug Ducey has yet to make a decision on whether he’ll lift business restrictions set to expire on Thursday night.

Arizona AFL-CIO Executive Director Fred Yamashita asked Ducey and the Legislature to provide PPE and COVID-19 testing for all essential workers in a letter dated April 23.

“We need these tests to be available to our workforce as soon as possible, regardless of symptom status,” Yamashita wrote. “It is critical for Arizona to take the lead on ensuring its residents’ and essential workers’ safety.”

The letter also highlighted concerns regarding limited information about confirmed COVID-19 cases among American Airlines staff at Sky Harbor, citing the company’s reluctance to share infection data as “the reason that this workforce’s infection rate has spiked.”

Union officials said American Airlines’ refusal to release data is not unique in the industry. Other airlines, officials claim, have been less transparent.


American Airlines ramp employees and their unions claim the surge in coronavirus infections at the company’s Sky Harbor terminals is the result of a delayed response by the airline to distribute PPE such as personal hand sanitizer and masks. They also cited delays by the company — and staff — to enforce social distancing in break rooms, where up to 50 employees waited in between flights.

American Airlines did not fill hand sanitizer stations in break rooms at its Sky Harbor facilities to “conserve the supply of sanitizer,” posting signs as early as April 4 that employees should instead focus on washing their hands, documents show.

infection notifications

Employees also said the airline is delaying notifications to workers who may have come into contact with a colleague who tested positive for the virus — in some cases more than a week after potential exposure.

Before CDC guidelines changed on April 3 to recommend face masks, unions had to push the airlines to allow workers to use their own masks and gloves, said Gary Peterson, the international vice president of the Transport Workers Union, which also represents American Airlines ramp workers at Sky Harbor.

American Airlines spokesperson Kelsey Gion said the airline received personal hand sanitizer bottles for employees on April 10 and distributed them to Phoenix staff immediately. The airline received masks on April 13 and distributed them to employees the following day.

“The safety of our team members remains our highest priority,” Gion wrote in a statement. “In addition to following all Centers for Disease Control and Prevention guidance, we continue to coordinate closely with public health officials to adopt and explore new expanded health and safety measures at PHX including face masks and temperature tests, as well as other proactive efforts.”

The company is not releasing publicly the number of COVID-19 infections among its employees at Sky Harbor or among its more than 130,000 employees worldwide, Gion said.

Pat Rezler, an American Airline fleet services employee on leave to represent employees for District Lodge 141, another local chapter of the IAM, said he doesn’t fault the airline completely for how the virus has spread, saying some ramp workers in Phoenix didn’t take the social-distancing measures seriously during the early stages of the pandemic.

On April 8, the CDC issued new guidelines to allow essential workers who have been exposed to the virus to return to work without quarantining for 14 days if they were asymptomatic. The guidelines recommend checking the employee’s temperature and monitoring for COVID-19 symptoms.

American Airlines ramp employees who were exposed to the virus have continued working, though the airline had yet to begin temperature testing at Sky Harbor as of Sunday. The airline said in an email that it expects to begin testing “early this week.” The company also has created dispersed break room stations to make it easier for employees to social distance while working.

American Airline employees who work “above the wing,” including gate agents and customer service workers, have not been hit as hard as their ramp counterparts at Sky Harbor, said Kimberly Barboro, president of Teamsters Local 104, which represents about 500 of those workers.

Barboro said she knows of fewer than three COVID-19 cases among the American Airlines members she represents. She thinks the airline is listening to its employees, but said the real problem is lagging federal guidance.

“We think that the government isn’t moving fast enough to put in regulations and rules so that we can be safe,” she said.


The center contacted all major airlines operating out of Sky Harbor, including Delta, Southwest, and American, and all declined to provide the number of COVID-19 cases among staff. United Airlines did not return a request for comment. Only the city of Phoenix confirmed four of its Sky Harbor employees have tested positive for the virus.

Peterson’s union, which represents about 75,000 flight attendants, mechanics, ramp workers and other employees across the nation’s airlines, has confirmed several hundred COVID-19 infections and more than 10 fatalities. Another union representing 50,000 flight attendants at 20 airlines has confirmed at least 250 cases.

“It’s garbage that we don’t have that information and we should on a daily basis,” Peterson said. “And the government should be demanding to kind of quantify what it really looks like in the industry.”

American Airlines employees in Phoenix are using Facebook to share test results with colleagues within a private group, posting dates they received positive results, their latest shift and locations worked.

Multiple posts showed emails and text messages from American Airlines notifying employees that they may have been exposed to the virus. In some cases, employees were notified within several days. In others, notifications ranged from one week to nearly a month.

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