According to a study that ranks customer satisfaction, Chick-fil-A is the best and has been for several years.
The American Customer Service Index says Chick-fil-A scored 83 out of a possible 100 points, putting it a few points ahead of the second-place finisher, Domino’s pizza – but one point below its score last year.
The top 10 fast-food restaurants for customer satisfaction
1. Chick-fil-A
This July 19, 2012, file photo, shows a Chick-fil-A fast food restaurant in Atlanta.
2. Domino's
In this July 15, 2019 file photo shows a Domino's location in Norwood, Mass.
3. KFC
A KFC restaurant is open, Wednesday, April 21, 2021, in New York.
4. Starbucks
A customers exits the drive thru lane at a Starbucks coffee shop, Tuesday, April 27, 2021, in Des Moines, Iowa.
5. Five Guys
A passerby walks past workers boarding up a Five Guys restaurant along the Nicollet Mall Monday, Nov. 2, 2020, in Minneapolis.
6. Panera Bread
A Panera Bread store is shown Wednesday, July 10, 2019, in downtown Minneapolis.
7. Pizza Hut
This Jan. 24, 2017, file photo shows a Pizza Hut in Miami.
8. Arby’s
In this Monday, March 1, 2010, file photo, an Arby's restaurant sign is shown in Cutler Bay, Fla.
9. Chipotle Mexican Grill
In this March 16, 2020, file photo, a sign indicating that only carry-out or delivery options are available hangs in the window of a closed Chipotle restaurant in Portland, Ore.
10. Dunkin' Donuts
This May 7, 2020, file photo, shows a Dunkin' Donuts at the Greater Pittsburgh International Airport in Moon, Pa.
The top 10 in the limited-service category after Chick-fil-A and Domino’s were KFC, Starbucks, Five Guys, Panera Bread, Pizza Hut, Arby’s, Chipotle Mexican Grill and Dunkin’.
McDonald’s landed at the bottom of the list with a score of 70 out of 100. The bottom 10 were Little Caesars, Panda Express, Subway, Dairy Queen, Taco Bell, Jack in the Box, Popeyes, Sonic, Wendy’s and McDonald’s.
In the full-service category, LongHorn Steakhouse came out on top with a score of 81 out of 100. It was followed by – in order – Olive Garden, Texas Roadhouse, Cracker Barrel, Outback Steakhouse, Red Robin, Applebee’s, Chili’s, Red Lobster, TGI Friday’s, The Cheesecake Factory, Buffalo Wild Wings, Denny’s and IHOP.
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The study was based on interviews with 19,423 customers via email between April 1, 2020, and March 29, 2021. “Customers were asked to evaluate their recent experiences with the largest companies in terms of market share.”
