New online experience coming to Tohono Chul
We’re excited to share that a brand-new Tohono Chul website is launching next week, designed to make it easier to explore, plan your visit, and connect with us online.
Along with a fresh new look, the website brings some important updates behind the scenes. We’re transitioning to a new system for memberships, ticketing, donations, event registration, and more, bringing these services together to create a simpler, more connected experience for our members and visitors.
What’s new?
You may notice a few changes as we make the transition, including:
- Fast, easy checkout: Purchase daily admission tickets in advance to easily plan your visit, along with memberships, event tickets, and more through a faster, smoother online checkout experience.
- Everything in one place: Use the new member portal to manage your membership, update your contact information, view your tickets, and access other important account details.
- Digital membership cards: Keep your membership card conveniently on your phone using Apple Wallet or Google Wallet, or download it as a PDF.
- Optional automatic renewals: Choose automatic renewal at checkout to keep your membership active without having to renew manually each year.
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While some things may look or work a little differently at first, the same Tohono Chul and membership benefits you love aren’t going anywhere.
What do I need to do?
For most visitors, not much.
Members will need to set up access to the new member portal to view their membership information and digital membership card; these instructions will be emailed to all active members.
You may also notice that your membership number has changed as part of the transition. Don’t worry, your membership level, expiration date, and benefits remain the same.
Have questions?
We know a new system can come with questions, especially for our members. We’ve put together answers to some of the most common ones below. If you still have questions, please reach out to our membership office at development@tohonochul.org.
Frequently asked questions (FAQs)
General questions
Why is Tohono Chul changing its membership and ticketing system?
We’re transitioning to a new website that includes improved systems for membership, ticketing, admissions, and retail across all our spaces. This gives our members and visitors a smoother, more convenient experience when purchasing tickets, registering for events, managing memberships, and updating information online.
What is this new system?
Tohono Chul will be implementing Veevart, a system designed for museums, gardens, and other cultural organizations. Veevart will bring memberships, ticketing, event registration, donations, purchases, and online account management together in one place. Although the system itself is changing, your current membership and benefits will remain the same.
I liked the old system. Why did it need to change?
We understand that learning a new system can be frustrating. This transition will allow us to provide more convenient online tools, improve the purchasing and check-in experience, and better serve our members and visitors. Our team will be available to help you become familiar with the new system.
When will the new system take effect?
The new membership and ticketing system will launch on August 24, 2026, alongside Tohono Chul’s new website. Additional instructions and important information will be shared with members before the transition.
Does this change the price of my membership?
No. The transition to the new system does not change the price of your current membership.
Will my membership benefits change?
No. Your membership level and benefits will remain the same. Only the system used to manage your membership is changing.
Will my current membership still work?
Yes. Your membership will remain active through its current expiration date, and you will continue to receive all the benefits associated with your membership level.
Will my current membership card still work?
Yes. Your membership card will remain active through its current expiration date, and you will continue to receive all the benefits associated with your membership level.
Do I need to purchase a new membership?
No. Current memberships will automatically transfer to the new system. You do not need to repurchase or renew your membership early.
Membership numbers and cards
Why do I have a new membership number?
Our new system assigns a new membership number to each membership account. Your previous membership number will be replaced, but your membership level, expiration date, and benefits will remain the same.
Where can I find my new membership number?
Your new membership number will appear in your online account and on your new digital membership card. Additional instructions will be provided when the new system launches.
Do I need a digital membership card?
You don’t need to carry a physical or digital card. When you visit, simply provide your name or email to admissions and they’ll look up your membership. That said, digital membership cards are available as a convenient option and can be stored in your Apple or Google Wallet. If you prefer a physical card, one will be available for a $5 fee in the coming months.
How do I access my digital membership card?
After logging into your online account, you will be able to download your digital membership card. You may save it to Apple or Google Wallet.
Can I still use or receive a physical membership card?
Yes. Physical membership cards will be available for a $5 fee starting with our retail launch in the coming months. Contact our membership office at development@tohonochul.org for more details on how to request one when they become available.
Can I continue using my old membership card?
Yes. You can use your current card until your membership expires. When you renew, you’ll switch to the new digital card or simply provide your name or email at admissions during your visit.
I don’t have a smartphone. Can I still use my membership?
Absolutely. You don’t need a smartphone or digital card. Simply provide your name or email to admissions when you visit, or purchase a physical membership card for $5 once they become available in the coming months.
What should I do if I lose my membership card?
Simply provide your name or email to our admissions team when you visit. If you prefer a replacement physical card, you can purchase one for $5 once they become available in the coming months. You can also download a digital membership card and add it to your Apple or Google Wallet anytime.
Do all adults on my membership receive their own digital membership card?
Yes. Each named adult will be able to receive a digital membership card.
Online accounts
Do I need to create an online account?
We recommend activating your online account so you can access your digital membership card, purchase discounted member tickets, renew your membership, and update your information. However, you can still visit Tohono Chul and receive assistance in person if you do not wish to use an online account.
How do I activate my account?
Members will receive instructions for activating their accounts when the new system launches. Be sure to use the email address currently associated with your Tohono Chul membership.
What if I don’t receive an account activation email?
First, check your spam or junk folder. If you still cannot find the email, contact our membership office (development@tohonochul.org) so we can confirm the email address connected to your membership and help you access your account.
What should I do if I forget my password?
Select “Forgot Password” on the account login page and follow the instructions sent to your email address. If you continue to have trouble, contact the membership office (development@tohonochul.org) for assistance.
Do I need to log in every time I purchase tickets?
Members will need to log in to the online membership portal before purchasing tickets or registering for programs so the system can recognize their membership and apply any eligible member pricing or discounts.
Can I update my contact information online?
Yes. Once you have activated your account, you can review and update much of your contact information online. You may also contact our membership team for assistance.
Can I manage the other people included on my membership?
Yes. You can manage the other people included on your membership through your online member portal.
Tickets, events, and discounts
How do I receive my member discount when purchasing tickets?
Log in to your account before selecting tickets. The system will recognize your active membership and automatically apply eligible member pricing or discounts.
What if my member discount does not appear?
Make sure you are logged in using the email address associated with your membership. If the discount still does not appear, contact our membership team (development@tohonochul.org) before completing your purchase. You can also call (520) 742-6455 x. 246 for assistance.
Can I still purchase admission and event tickets in person?
Yes. General admission and available event tickets may still be purchased at the admissions desk. Some programs and special events may sell out, so advance registration is recommended when available.
Do I need to reserve regular garden admission in advance?
Advance reservations are not required for regular garden admission, but you now have the convenient option to purchase admission tickets online before your visit. Walk-up admission will continue to be available at the admissions window.
Will I receive a confirmation email after purchasing tickets?
Yes. A confirmation will be sent to the email address provided during checkout. Please check your spam or junk folder if you do not see it in your inbox. If you have questions about tickets, please reach out to ticketing@tohonochul.org.
Can I show my tickets on my phone?
Yes. You may present the ticket or QR code from your phone. You may also print your ticket if you prefer.
What if I need to cancel or change my registration?
Cancellation, refund, and transfer policies may vary by event. Please review the policy provided on the event page or contact the admissions office for assistance.
Renewals and membership purchases
Can I renew my annual membership paid monthly?
Not at this time. Annual memberships paid monthly will return at a later date. Your current monthly membership remains active until it expires. When it does, you’ll need to renew with an annual membership purchase.
Can I renew my membership online?
Yes. You will be able to renew your membership securely through your membership portal.
Can I still renew my membership in person or by phone?
Yes. Our team can assist you with your membership renewal in person or by phone.
Can I use my membership immediately after purchasing or renewing online?
Yes. Your membership will be active immediately after your transaction is completed. You’ll receive an email confirmation right away, followed by a second email with your digital membership card so you can start enjoying your benefits.
Can I purchase a membership as a gift?
Yes. Gift memberships will continue to be available online. Be sure to select the gift membership option and provide the recipient information requested during checkout.
Will my membership automatically renew?
You’ll have the option to enroll in automatic renewal when you purchase your membership. If you choose not to, we’ll send you email reminders as your expiration date approaches.
Payments, gift cards, and donations
What payment methods are accepted online?
All major credit and debit cards are accepted.
Will my existing Tohono Chul gift card still work?
Yes. Existing Tohono Chul gift cards will still be accepted while we transition them into the new system.
Can I make a donation through the new system?
Yes. You can donate through the “Make Your Gift” webpage on our new website, which provides a secure way to support Tohono Chul online.
Will I receive a receipt for my purchase or donation?
Yes. A receipt will be sent to the email address provided during checkout. Please retain your receipt for your records.
Is my payment information secure?
Yes. Payments are processed securely. Tohono Chul does not store your complete credit card information.
Is there a fee for purchasing tickets online?
Yes. A 3% processing fee is added to online ticket purchases to help cover credit card processing costs. This fee will be shown before you complete your purchase.
