In this newly created role at JDA, Johnson will work to strengthen
customer centricity and improve the overall customer experience
SCOTTSDALE, Ariz.--(BUSINESS WIRE)--JDA
Software Group, Inc. today announced that Todd Johnson
has been named the company’s first Chief Customer Officer, reporting
People are also reading…
directly to Chairman and Chief Executive Officer Bal Dail. The
appointment is effective immediately. In this newly created role,
Johnson will lead the company’s customer strategy, ensuring that JDA
develops programs that deliver profitable results for customers,
increase their satisfaction and promote customer loyalty.
As Chief Customer Officer, Johnson will work cross-functionally to drive
customer-focused initiatives that align the company’s solutions and
engagement models with the strategic needs and values of JDA’s
customers. This customer-first strategy will streamline and optimize how
customers engage with JDA across all aspects of the customer journey. In
tandem, he and his team will ensure customers are obtaining the maximum
value from their JDA investments.
“Todd’s 20-year tenure with JDA and experience across multiple areas of
the business make him uniquely qualified for this newly created
position,” said JDA Chief Executive Officer Bal Dail. “He understands
the importance of providing a seamless customer experience and will be
dedicated to ensuring that customer centricity is at the core of JDA’s
strategy moving forward.”
Johnson has held leadership roles in product development, product
management, customer support, consulting services and global sales at
JDA over the last 20 years, providing him a unique perspective on how
the company engages with and is perceived by its customers. Over his
tenure at JDA, he has developed strategic relationships and expanded
business with JDA's top customers across the globe.
“We’ve made significant progress on becoming a more customer-centric
organization. Over the last 18 months, we have launched a new customer
advisory board and Voice of the Customer program. In addition, we have
strong Special Interest Groups and an established customer appreciation
program,” said Johnson. “We have a solid foundation from which to build,
and a world-class customer base that I am eager to work more closely
with. Ensuring customers are successful in driving real results is
critical to our success and we will continue to listen, learn and build
a company that delivers on its customer promises.”
Tweet This: .@JDASoftware
names Todd Johnson as JDA’s first ever Chief Customer Officer:
About JDA Software Group, Inc.
At JDA, we’re fearless leaders. We’re the leading provider of
end-to-end, integrated retail, omni-channel and supply chain planning
and execution solutions for more than 4,000 customers worldwide. Our
unique solutions empower our clients to reduce costs, increase
profitability and improve collaboration so they can deliver on their
customer promises every time. Using JDA, you can plan to deliver. www.jda.com
RSS Feeds:
JDA press releases: www.jda.com/rss.asp?a=press
Facebook:
LinkedIn:
YouTube:
SlideShare:
“JDA” is a trademark or registered trademark of JDA Software Group, Inc.
Any trade, product or service name referenced in this document using the
name “JDA” is a trademark and/or property of JDA Software Group, Inc.
Contacts
JDA Software Group, Inc.
Jolene Peixoto, +1 978-475-0524
Director,
Corporate Communications
