Full Access subscription questions and answers

• What is a Full Access subscription?

  • With a Full Access subscription, subscribers have access to all of the Arizona Daily Star's content. That means you can access our news and information where and how you want it – on all platforms, including web, mobile, smartphone, apps, tablet and delivery of the print edition on the days you select.
  • The content accessed through the web, mobile and tablet will be updated at least 20 times most days. You will find coverage of breaking news and events through articles and photos as well as content that cannot be included in print, such as databases, video, blogs and chats. The subscription price is aligned with the value of the content. The Star has the largest team of reporters covering our community. We provide the greatest breadth of topics and content, with depth to help people understand important issues. We create a vital forum for community conversation

• Do I automatically get access to everything online?

• • Yes. You simply need to activate your full access subscription at tucson.com/activate and click on the big blue button. Once you activate your account, you will have unlimited access to all of our great digital content on our many platforms with no restrictions. In addition to your newspaper delivery, your news will be updated throughout the day and available digitally on your computer, smartphone and tablet. This includes full access to news stories, photo slideshows, video and more

• What if I don’t have a subscription?

  • • Visit tucson.com/subscribe to see your options.

• What do I get with a full access subscription?

  • Beyond the tucson.com website, numerous additional digital products are available to full access subscribers:
    • • Arizona Daily Star e-Newspaper. Our e-Newspaper is an exact replica of the daily newspaper and includes Parade, USA Weekend and Sunday comics. It reads like a newspaper and the pages even “flip.” Best of all, you can increase the print size. You can print out puzzles and email stories to family and friends. Find a link to the e-Newspaper on the tucson.com home page or in the Top 5 newsletter emailed to subscribers daily.
      • tucson.com apps for iPad and iPhone downloaded from iTunes
      • tucson.com app for Android phone and tablet, downloaded from Google Play
      • tucson.com for Kindle Fire, downloaded from Amazon.com
      • UA Sports app for iPhone and Android.

• I activated my account, but whenever I try to log in a message tells me “It looks like you already have an account.” I know that. How do I go straight to Star content?

  • Find the words “Log in” on the copper-colored bar near the upper right corner of the home page. Click on those words, then log in.You can tell that you’ve successfully logged in because your name will now appear in that copper bar.You can log out every time you leave tucson.com, but it isn’t necessary. If you have a private computer and are not worried about anyone else using it, you can stay logged in between visits.

• What if I choose not to subscribe to anything?

• • If you’re not a full access subscriber, access to certain stories and information will be limited. This is called “metered” access. The home page and section fronts are always viewable. The meter starts when you read a story, watch a video or slideshow, or search a database. Access to classified advertising such as auto, real estate and employment remains open to everyone.

• How do I update my subscriber account information?

• • Go to Subscriber Services in the upper left-hand corner of most any Go to Tucson.com webpage. That leads to a page where you can log in to manage your account. If you have any trouble, please contact customer service, circulation@tucson.com

• I have more questions or need help activating my full access subscription. Who can I talk to?

• • Please call 1-800-695-4492 between 6 a.m. and 6 p.m. Monday – Friday; 6 a.m. and 11 a.m. on Saturday; and 7 a.m. and 11 a.m. on Sunday. A customer service representative will be happy to assist you.

Smartphone and tablet questions

• How do I get tucson.com on my smartphone or tablet?

• • Our news and sports apps have new features, so even if you already have them on your phone or tablet, you’ll want to update to the latest versions.  If you’ve set up your phone to automatically update apps, you don’t need to do anything. If not, go to the app store and click on the “update” icon. If you are downloading our apps for the first time, this is how to find them:
    • iPhone users – click for the tucson.com news app and for the UA Sports app.
    • Android phone users – click for the tucson.com news app and for the UA Sports app
    • iPad tablet users – click for the Arizona Daily Star iPad app
    • Android tablet users – click for the tucson.com news app and for the UA Sports app.
    • Kindle Fire tablet users – click for the tucson.com news app and for the UA Sports app.

• Can I use more than one device at the same time to access Star news and information?

  • Yes, your subscription login will allow access on up to 11 digital devices. This means you and one other person could each be using desktop computers, smartphones and tablets at the same time.

• I had the Star’s news and sports apps on my smartphone before I activated my digital account. But now the apps show padlocks next to some sections. How do I remove these locks locks?

  • When we introduced the full-access subscription model, we also improved the phone apps. If you have the latest version, images of small padlocks will appear next to some section titles. Tap on one of those section locks and then tap on any story. You will be prompted to login with the email and password you created when you activated your full-access subscription. Once you do that, all of the padlocks disappear and you have full access to the Star's smartphone content.