TAMPA, Fla.--(BUSINESS WIRE)--CyraCom,
the leading provider of unified phone and video language interpretation
services, has opened its seventh large-scale interpreter contact center,
located in Tampa, Fla.
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CyraCom continues to open and expand its contact center operations due
to the continuously increasing demand for secure, consistent, and
high-quality interpretation. As a result, CyraCom has developed
large-scale interpreter contact centers, housing the company’s unified
phone and video language interpretation services.
The Tampa center is the Company’s seventh large-scale contact center,
part of the most extensive network of large-scale interpreter contact
centers which now comprises over 200,000 square feet of operational
space. Tampa is 14,000 square feet and hosts over 150 positions.
Tampa is the second contact center to open in 2015 for the Company;
CyraCom’s new center in Queens, N.Y., officially opened in the summer.
Earlier in the year, the Company also expanded both its Tucson, Ariz.,
Airport and Las Cruces, N.M., locations, adding hundreds of interpreter
positions.
From 2011 to 2014, CyraCom – the leading provider of phone and video
interpretation services – opened new centers in Phoenix, Houston, and
Downtown Tucson. The Company recently received its 7th
consecutive and 9th total Inc. 5000 placement in recognition
of its fast-paced growth.
CyraCom’s Vice President of Contact Center Operations, Best Ihegborow,
spoke of the center, “This center supports our continuing growth and
client demand for secure interpretation with strict oversight that
large-scale centers enable. Like our other centers, I believe clients
will review Tampa and agree that this is how interpretation should be.”
In order to work at a CyraCom large-scale interpreter contact center,
interpreter candidates undergo multiple screening and proficiency tests
to become eligible to enter CyraCom’s interpreter training course. The
extensive, in-person training program is three times longer than is
typical in the industry and culminates in written and oral examinations.
After graduation, trained interpreters join a team of about 18
interpreters, each overseen by an experienced supervisor who offers
assistance, conducts side-by-side coaching, and monitors calls.
About CyraCom
CyraCom International, Inc., a Delaware corporation operating
nationwide, is the leading provider of language interpreting services to
healthcare, and its interpretation and translation solutions are
exclusively endorsed by the American Hospital Association. Whether
in-person or via phone, video, mobile app, or written text, CyraCom
bridges communication gaps for healthcare organizations that need rapid
access to language assistance. The Company supports hundreds of
languages and operates 24/7. CyraCom impacts the lives of millions in
the United States by connecting those with limited English proficiency
to healthcare services.
CyraCom’s interpreters work in the most extensive network of large-scale
interpreter contact centers: all HIPAA compliant and located in the
continental US. Most other providers primarily use at-home or offshore
interpreters.
Contacts
CyraCom
Regina Little, 520-232-1655