PHOENIX--(BUSINESS WIRE)--Avnet,
Inc. (NYSE: AVT),
a leading global technology distributor, today announced that Terry
Cain, vice president of global customer engagement, received a 2015 Customer
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Champions award from 1to1 Media, the independent publishing division
of Peppers & Rogers Group. This award recognizes customer-centric
leaders who use innovative approaches to instill customer-focused
strategies throughout their organizations and demonstrate a positive
bottom-line impact. Cain was one of 15 executives selected as a Customer
Champion in 2015.
“Customer engagement is at the heart of Avnet’s enterprise strategy, and
Terry continually champions our culture of customer service excellence,”
said Vincent Cellard, vice president, global operations at Avnet. “His
award-winning efforts have ensured that every Avnet employee understands
why customer service excellence is important and their role in
delivering a great customer experience every day. We applaud Terry for
his dedication to creating processes to ensure our customers get the
support they deserve and finding innovative ways for us to interact with
our customers.”
Cain recently celebrated his 30th anniversary as an Avnet
employee. In his current position, Cain has global responsibility for
enhancing the customer experience by developing strategies, sharing best
practices, and developing and executing of training plans for service
excellence. He is committed to creating exceptional experiences for
Avnet’s 100,000 customers in more than 115 countries, where the value
that the customer receives leads to a mutually beneficial relationship
and deep customer engagements. He is also an active member of the
community, serving on the board of advisors for the Center for Services
Leadership at Arizona State University and Chicanos por la Causa.
“Customer experience is no longer a ‘nice-to-have program.’ It’s a
‘must-have’ strategy,” said Mila D’Antonio, editor-in-chief of 1to1
Media. “These winners have demonstrated true commitment to implementing
or evolving focused strategies that have made measurable impact on their
organizations, their customers, and their service or product offerings.”
For more information on the 1to1 Media Customer Champion awards, visit http://www.1to1media.com/customerchampions/.
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About Avnet, Inc.
From components to cloud and design to disposal, Avnet, Inc. (NYSE:AVT)
accelerates the success of customers who build, sell and use technology
globally by providing them with a comprehensive portfolio of innovative
products, services and solutions. Avnet is a Fortune 500 company with
revenues of $27.9 billion for the fiscal year 2015. For more
information, visit www.avnet.com.
Contacts
Avnet, Inc.
Joal Redmond, +1-480-643-5528
Vice President,
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