I have a leased solar system with SunPower. The inverter on the system failed in July 2023 and the system does not monitor solar production and is therefore useless. SunPower was immediately notified of the issue but has been dragging their feet in replacing the inverter. I've filed two complaints with the Better Business Bureau and also a complaint with the AZ Atty General and still haven't been able to get my system functioning. During this entire fiasco I have continued to make my monthly lease payments on a a system that doesn't function.
I regularly see Sunpower ads and wonder how many people in AZ are being given the run-around by SunPower. With summer temps well into the 100’s, if we're paying for solar service we need a reliable system. I'm facing huge TEP utility bills AND a lease payment for a broken-down system.
I don't know where else to turn for help. I'm a senior citizen and my income is fixed.
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Thank you.
Rose Dittmar
Rose Dittmar
Northwest side
Disclaimer: As submitted to the Arizona Daily Star.
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