JDA Launches World-Class Customer Experience Center

“JXC” lab space showcases innovations in robotics, artificial

intelligence, machine learning and other Edge technology that will

transform future digital supply chains

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--JDA

Software, Inc., today unveiled a world-class JDA Customer

Experience Center (“JXC”) located at its global headquarters in

Scottsdale that will serve as a dynamic lab space showcasing tangible,

hands-on technology innovations. The 13,200-square-foot JXC will serve

as a space for customers to see, touch and interact with future supply

chain innovations. The JXC will be unveiled tomorrow during a

ribbon-cutting event attended by over 100 JDA customers, partners, the

Governor of Arizona and other industry and government leaders, many of

whom are attending the annual Gartner Supply Chain Executive Conference

in Scottsdale this week, where JDA is a top sponsor.

“We are proud to unveil our new JDA Customer Experience Center which

showcases the innovations we are working on that will pave the way for

the autonomous supply chain of the future,” said Desikan Madhavanur,

executive vice president and chief development officer, JDA. “Our vision

for a connected, intelligent and autonomous supply chain is fueled by

the innovations showcased in the JXC, leveraging the best in artificial

intelligence (AI), cognitive computing, augmented reality and robotics.

Now customers can experience these in person firsthand when they visit

our headquarters and we can strategize with them on how to apply these

innovations to their future digital supply chain projects.”

In a lab space dubbed the Lighthouse, the new JXC will showcase JDA

Luminate™ next generation solutions and enhancements to JDA core

products that embrace digital edge technologies like the Internet of

Things (IoT), artificial intelligence (AI) and advanced analytics. JDA

will also feature innovations created with JDA’s technology partner

ecosystem including:

Advanced analytics and personalization: JDA and partner
dunnhumby will deliver an interactive experience illustrating
hyper-personalization powered by Customer Data Science that drives
loyalty, enhances the customer experience and delivers profitable
growth. JDA Luminate™ Assortment will also demonstrate the next
generation approach to building consumer-centric assortments.

AI and cognitive computing: JDA and partner KPMG will enable
interactive machine learning experiences with multiple examples where
JDA and KPMG are collaborating across the supply chain.

Augmented reality (AR): Visitors can experience JDA’s “mall of
the future” where visitors choose personas to see the mall through
different “eyes.” Further, they can learn how store associates can
leverage AR technology to better understand planogram compliance and
required tasks in order to improve customer satisfaction and increase
sales.

Connected store: JDA and its technology partner Zebra
Technologies will demonstrate a connected store showing the
intersection of the Internet of Things (IoT), AI, connectivity, and
real-time capabilities that drive enhanced revenues and profits
leveraging JDA Luminate™ StoreOptimizer.

Digital control tower: Working with JDA partner FourKites and
others, JDA Luminate™ ControlTower will showcase dynamic
transportation use cases illustrating how a connected ecosystem of
partners, social, news, events, and weather (SNEW) signals,
drives more profitable transportation decisions.

Mobile planogram and compliance monitoring: Leveraging AI, deep
learning, product recognition and advanced mobile technologies, JDA
and ReTech Labs will demonstrate video capture of an actual planogram
and then compare it to the digital plan. Visitors will be able to
identify product compliance opportunities, including out of stock
conditions, and track their resolution.

Robotics across retail, manufacturing and logistics: SoftBank
Robotics America Inc.’s humanoid robot Pepper® will be demonstrating a
retail scenario. Locus Robotics will demonstrate autonomous mobile
robots used for manufacturing and logistics in a live and interactive
experience.

IoT across the supply chain: JDA will provide perspective on
responsive retail and how IoT drives value by illuminating
opportunities throughout the entire store.

Interactive SNEW intelligence: JDA and partner Planalytics will
demonstrate how SNEW signals can be leveraged to understand future
demand more completely and pre-position assets to better serve
customers.

Virtual reality (VR): This demonstration will allow visitors to
use a VR headset and handgrips to manipulate a planogram as if they
are in a physical merchandising layout room. Users can virtually map
and manage a digital planogram, accelerating planning and execution
activities.

Voice controlled enterprise: JDA and Theatro will demonstrate
conversational computing with the world’s first voice-controlled
mobile platform for the hourly workforce.