One of the world's leading hardlines wholesalers gains ‘true value’
out of JDA Demand deployment, delivering an exceptional customer
experience while optimizing its inventory
SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Anticipating and incorporating demand – particularly for highly seasonal
and weather-dependent items – into a wholesaler’s strategy is crucial to
delivering an exceptional customer experience while maintaining accurate
inventory levels and a healthy profit margin. That’s why True
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Value, one of the world’s leading hardlines wholesalers globally,
selected JDA
Software, Inc. as its partner to systematically transform demand
planning and replenishment across its multitude of distribution centers
and customers.
True Value’s family of independent retailers and associates is the
foundation of its success. In an age of retail chains and big boxes, the
company understands that customers still value quality products,
exceptional service and expert advice. True Value has a proud heritage
of supporting the growth and success of a diverse group of independent
retailers, who operate both branded and non-branded True Value stores
and specialty businesses in thousands of communities in the United
States and around the globe.
In 2017, True Value embarked on a strategy to revamp its demand planning
and replenishment processes and chose JDA Demand to effect that change.
The company realized it needed a more accurate way of replenishing
inventory based on actual customer buying trends, particularly for
highly variable categories like seasonal, weather dependent and novelty
items. By better forecasting demand, True Value can adjust inventories
to meet regional store needs, which fluctuate highly depending on the
season.
“Deploying JDA Demand supports True Value's strategic, proactive
resource planning by providing a single, accurate, enterprisewide view
of customer demand. This ultimately makes us a better partner to our
customers by offering them the products they need most. This is
particularly critical in more volatile seasons such as winter, where
shoppers are looking for shovels, snow blowers and other winter
must-haves. We needed a better way to predict that demand more
accurately,” said Lyndsi Lee, divisional vice president of inventory and
global sourcing, True Value. “JDA has surpassed our expectations and
been a true partner, driving inventory reductions we can choose to
reinvest as well as improving our ability to forecast demand.”
The power of JDA Demand is particularly evident in forecasting more
dynamic and variable demand categories where prior systems would miss
trend changes. With an advanced solution from JDA, True Value has more
granular forecasting capabilities down to the hourly and item levels if
needed, versus the monthly forecasts of its prior systems, which would
routinely miss opportunities to adjust demand forecasts.
Since deploying JDA Demand, True Value has seen millions of dollars in
inventory reductions, while sustaining an industry-leading first-time
fill rate and improving turns on its inventory investment. With fewer
stock-outs, True Value can ultimately deliver a better customer
experience, leading to increased sales and satisfaction. True Value
plans to expand its JDA footprint this year with a replenishment
planning module that will not only forecast demand changes faster, but
also react and replenish faster.
“It is imperative for wholesalers to be savvy in their approach to
replenishing their retailers’ stores and meeting regional demand. True
Value is a prime example of a company that recognized this need, given
its highly fluctuating product lifecycles based on geography and
seasonality,” said Terry Turner, president, North American retail, JDA.
“They have executed a sophisticated demand-driven approach to their
business that will continue to help them develop a collaborative
forecast that effectively predicts and shapes consumer-driven demand,
while continuously evolving to localized shopper preferences.”
Additional Resources:
Learn more about JDA
Demand here.
Read more: Demand-Driven
Retail: the New Normal.
Check out this brochure: Optimizing
supply chain decisions with demand visibility and management.
Tweet this: True
Value Creates Demand-Driven Retail Strategy with @JDASoftware:
About JDA Software, Inc.
JDA Software is the leading supply chain software provider powering
today’s digital transformations. We help companies optimize delivery to
customers by enabling them to predict and shape demand, fulfill faster
and more intelligently, and improve customer experiences and loyalty.
More than 4,000 global customers use our unmatched end-to-end software
and SaaS solutions to unify and shorten their supply chains, increase
speed of execution, and profitably deliver to their customers. Our
world-class client roster includes 76 of the top 100 retailers, 77 of
the top 100 consumer goods companies, and 8 of the top 10 global 3PLs.
Running JDA, you can plan to deliver. www.jda.com
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“JDA” is a trademark or registered trademark of JDA Software Group, Inc.
Any trade, product or service name referenced in this document using the
name “JDA” is a trademark and/or property of JDA Software Group, Inc.
Contacts
JDA Software, Inc.
Jolene Peixoto, +1 978-475-0524
Senior
Director, Corporate Communications