For the first time in more than a decade, a different name sits at the top of the fast‑food satisfaction rankings.
Jersey Mike’s Subs has debuted at 84 out of 100 on the American Customer Satisfaction Index, booting Chick-fil-A out of the No. 1 spot.
It’s a strong showing for the New Jersey-based sandwich chain, which has been adding locations fast without letting quality slip.
A Chick-fil-A chicken sandwich, nuggets, waffle fries and a lemonade are seen in this photograph.
Chick‑fil‑A holds steady at 83, still leading the crowded chicken category.
Rounding out the top five are Jimmy John’s, Panda Express and KFC.
Here's how Jersey Mike's — founded in 1956 as Mike's Subs in Point Pleasant, New Jersey — beat out Burger King, Chick-fil-A, Culver’s and more on the list of fast-food favorites.
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Freshness, variety and value
Jersey Mike's was not ranked in 2025, but this year topped fast-food heavyweights in the quick-service restaurants division of the 2026 ACSI Restaurant and Food Delivery Study.
The study is based on 16,464 surveys from randomly selected customers contacted by email between April 2025 and March 2026, who rated fast‑food chains on a 0–100 satisfaction scale.
Survey respondents credited Jersey Mike’s with fresh‑tasting, made‑to‑order subs, enough variety to keep people coming back, and prices that feel fair for the quality — all at a time when ASCI says diners are scrutinizing every dollar spent on food.
In practice, that means customers feel like they know what they’ll get when they walk into Jersey Mike’s or order ahead: sandwiches assembled the same way every time, ingredients that taste fresh rather than pre‑held, and a bill that matches what they expect for that experience, even as food costs climb.
Subs from Jersey Mike's.
Jersey Mike’s has more than 3,200 locations in the U.S. and Canada.
The chain is also ranked No. 1 on Entrepreneur's Franchise 500.
Jersey Mike’s reported revenue of $309.8 million in 2025, up 10.6% from the prior year, according to CNBC, which cites franchise disclosure documents. The chain also reported net income of $183.6 million in 2025, down from the prior year’s net income of $238.8 million.
Here are the restaurants that topped ASCI's ranking:
Jersey Mike's
Chick-Fil-A
Jimmy John’s
Panda Express
KFC
Papa Johns
Pizza Hut
Domino's
Raising Cane's
Starbucks
Subway
Burger King
Culver's
Dunkin'
Little Caesars
Panera Bread
Arby’s
Chipotle
Sonic
Wendy’s
Wingstop
Five Guys
Jack in the Box
Taco Bell
Popeyes
Dairy Queen
McDonald’s
